Surgeon Liaison Assistant

About the role

As the Surgeon Liaison Assistant, you will assist with the day-to-day coordination of surgeon referrals, appointments and communication. Working closely with our Surgeon Liaison & Office Manager, you will provide administrative and coordination support to ensure communication between our surgeons, therapists, patients and clinics is seamless and professional.

Key responsibilities

• Assisting with surgeon referrals and post-operative patient coordination
• Communicating with surgeon rooms, therapists and patients via phone and email
• Assisting with coordinating appointments and ensuring information is communicated clearly
• Following up outstanding referrals, appointments and patient information
• Preparing and maintaining surgeon and patient documentation
• Assisting with surgeon clinic lists and appointment information
• Responding to enquiries professionally and in a timely manner
• Supporting the Surgeon Liaison with administrative tasks and follow-ups
• Building and maintaining positive relationships with surgeon rooms and healthcare professionals
• Assisting with improving and maintaining efficient administrative processes

About you

• Is organised, reliable and has excellent attention to detail
• Has a warm and professional communication style
• Is confident speaking with surgeons, medical practices, therapists and patients
• Can manage multiple tasks and priorities
• Is proactive and doesn't wait to be asked to follow something up
• Has excellent written and verbal communication skills
• Is comfortable working in a busy healthcare environment
• Takes pride in providing a high level of service
• Works well as part of a team and is happy to support others when needed
• Understands the importance of confidentiality and professionalism

About us

At HandsOn Therapy, we are passionate about providing exceptional patient care and creating strong relationships with the surgeons and healthcare professionals we work alongside. We are a growing team that values teamwork and supporting one another, professionalism and accountability, great communication, a positive and welcoming workplace, continuous improvement, and providing an exceptional experience for our patients and healthcare partners.