Surgery Center Coordinator

Kids Care Dental & Orthodontics is looking for an amazing Surgery Center Coordinator to join our awesome team!

About Us

At Kids Care Dental & Orthodontics we don’t just care for smiles, we create them. We believe that when kids grow up enjoying their dental visits, they’re more likely to develop healthy habits for a lifetime. At KCD&O, we’ve set up a different kind of dental practice that delivers fun, not fear.

Kids Care Dental & Orthodontics is a northern California based practice that offers comprehensive services including preventive dental care, orthodontics and oral surgery for every gap-toothed, mischievous, silly, giggly smile. Our company mostly sees private-pay, DentaQuest, Healthnet, and PPO insured patients in beautiful private offices.

We’re looking for team members who love working with children and who embody our culture and mission to give every kid a healthy smile. Our staff exhibits a culture of being honest, playful, lighthearted, approachable, hardworking, and compassionate individuals. If you bring positive energy and enjoy making a difference in children’s lives, you may be a great fit for our team.

The Role

The primary duty of the Surgery Center Coordinator is to be an integral part of the practice team and consistently deliver the most memorable and fun service experience possible for every family, every day in every office with a special focus on the new patient experience. The Surgery Center Coordinator is responsible to make sure the parents' questions are answered and that they understand the benefit of completing the suggested treatment.

Title:                            Surgery Center Coordinator

Reports To:                  Surgery Business Manager

Position Status:           Full-time

Pay Range:                  $22 - $25/hour

Location:                      All KCDO locations - Hybrid

The Essential Job Elements

• Call new patient consults two days in advance to make sure they received all information and answer any questions
• Prepare all insurance benefit information for each patient prior to the visit
• Greet family in a polite and professional manner
• Provide consultation in a separate area giving parent privacy and opportunity to ask questions
• Make all financial arrangements per company guidelines
• Set up initial treatment appointment
• Follow up on all scheduled treatments and advice doctors of status
• Review schedule daily, weekly and monthly and use grides to fill open treatment times
• Communicate weekly with the CPMO about any scheduling concerns (i.e. consults back log, shortage of appointments)
• Communicate with doctors on a regular basis about any important developments
• Submit pre-authorizations if applicable
• Thank non - Kid's Care Dental doctors for referrals
• Maintain confidentiality of business and patient information
• Perform other duties/assignments as needed by Kids Care Dental & Orthodontics.

The Schedule

The typical surgery center schedule is Wednesday - Friday, 6:30AM - 3:30PM, with some Mondays, Tuesdays, and Saturdays. This position requires availability to work at least 2 Saturdays per month. The office hours and schedules may vary by location and business need. Specific shifts will be based on the needs and operating hours of your assigned work location.

The Benefits and Perks

Eligible employees may participate in our comprehensive benefits program, which includes medical, dental, and vision coverage, life insurance, Flexible Spending Accounts (FSA), pet insurance, and a 401(k)-retirement savings plan to help support their health, well-being, and financial future.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required.

• Previous dental front office experience and/or oral surgery experience highly preferred

• Knowledge of Dentrix or Planet DDS Denticon a plus

• Clinical Sales Experience preferred

• Experience giving technical or clinical presentations in treatment presentations

• Requires strong financial acumen; experience discussing payment options, financing terms and overall comfort having sensitive financial conversations

• Able to exercise good judgement and keep confidential information with discretion

• Must love working with children

• Excellent customer service skills

• Clean, neat professional appearance

• A self-starter with superb organizational skills, attention to detail, with the ability to multitask

• Strong communication skills are a MUST (verbal and written)

• Requires a team player who can work independently; is proactive, reliable, punctual, able to prioritize tasks and manage time

• Ability to work in a fast-paced environment, supports the office culture, and stays strong under pressure

• Must be able to learn quickly and have a strong desire to grow professionally

All KCD&O associates are expected to demonstrate our core values of

Knowledge, Curiosity, Dependability & Ownership