Surgery Coordinator

The Surgery Coordinator role plays a key part in delivering a seamless patient experience by

coordinating every detail of the surgical process. This position is ideal for someone with

strong organizational skills, excellent communication abilities, and a passion for patient

care.

Responsibilities:

• Coordinates all aspects of pre-operative, surgical, and post-operative patient care

to ensure a smooth experience for patients, providers, and surgical facilities.

• Acts as the primary liaison between patients, surgeons, primary care physicians,

and hospital staff.

• Gathering patient medical histories, prior surgery information, and insurance

details.

• Explaining, distributing, and collecting consent forms and other required

documentation.

• Scheduling surgeries, procedures, and pre/post-operative appointments in

alignment with surgeon availability, patient needs, and facility resources.

• Coordinating with multiple hospital departments for special surgical requirements.
• Assisting patients with insurance verification, co-pays, deductibles, and specialty

fees.

• Providing patients and families with detailed pre- and post-operative instructions.
• Tracking surgical bookings, lens orders, H&Ps, and other required items for facility

submission.

• Managing surgeon schedules and communicating updates to patients.
• Responding to patient questions about preparation, fasting, and surgery logistics.
• Ensuring compliance with privacy regulations and organizational policies.
• Delivering exceptional patient service, fostering trust and clear communication.
• Escalating unresolved issues appropriately and contributing to problem-solving.
• Supporting practice goals through initiative, teamwork, and professional

development.

• Other duties as assigned.

10.23.2025

Tower Clock Eye Center

Surgery Coordinator

Minimum Demonstrated Skills

• Experience in the healthcare sector with exposure to medical terminology,

diagnostic procedures, and healthcare billing/authorization processes.

• Strong customer focus with adaptability to various personality types; proven

interpersonal skills for building relationships, problem-solving, and fostering

positive interactions.

• Excellent communication skills with emphasis on active listening.
• High attention to detail with a commitment to accuracy and thoroughness.
• Ability to collaborate effectively as a team member with a diverse range of

personalities in a professional and mature manner.

• Skilled at thriving in fast-paced environments, managing multiple and sometimes

complex tasks simultaneously.

• Demonstrated leadership and organizational skills with the ability to convey ideas

and information effectively.

• Working knowledge of eye anatomy, ocular diseases, symptoms, and related

medications.

• Proficient in operating computers, practice management systems, electronic health

records (EHR), data entry, and word processing software; experienced with fax and

copier machines.

• Commitment to ongoing professional development through continuing education.

Qualifications:

• High School Diploma or GED required.
• Previous experience or training in similar role preferred.

Physical Requirements:

• Ability to sit for extended periods and occasionally stand or walk.
• Ability to use hands and wrists for repetitive motions such as typing.
• Ability to view and interpret information on a computer screen.
• Ability to maintain and improve workflows while fostering a positive learning culture.

10.23.2025

Tower Clock Eye Center

Surgery Coordinator

Acknowledgement

I acknowledge that I have read and understand the job description for the COA/Refraction

Coordinator position. I understand the expectations and responsibilities of this role and

agree to carry them out to the best of my ability.

Employee Signature: _____________________________ Date: ___________

10.23.2025