Surgery Coordinator/Receptionist

We are seeking a friendly, organized, and detail-oriented Surgery Coordinator/Receptionist to join our team! This position plays an important role in creating a positive patient experience while coordinating dental surgical procedures from initial scheduling through completion.

The ideal candidate is professional, compassionate, comfortable communicating with patients and families, and able to manage multiple priorities in a fast-paced dental office environment.

Responsibilities

Surgical Coordination

• Coordinate and schedule dental surgical appointments
• Communication pre-operative and post-operative instructions to patients and families
• Review treatment plans with patients and answer general questions regarding the procedure and appointment process
• Coordinate with dentist, clinical staff, and surgical center as needed
• Confirm that required pre-op clearance, consent forms, and other documentation are completed prior to surgery
• Contact patients prior to procedure to confirm appointments and provide preparation instructions
• Maintain accurate and organized surgical schedules and patient records
• Verify dental and medical insurance

Reception / Front Desk

• Greet patients and families in a friendly and professional manner
• Answer incoming phone calls
• Schedule, reschedule and confirm patient appoinments
• Check patients in and out and maintain accurate demographic information
• Verify insurance eligibility and benefits as needed
• Collect copayments, deductibles, and other patient balances
• Assist with treatment estimates and financial discussions when appropriate
• Communicate with patients regarding appointments, paperwork, treatment plans, and office policies.
• Maintain a clean, organized, and welcoming reception area
• Work collaboratively with receptionist, dental assistants, dentists, and office manager

Qualifications

• Previous dental office experience preferred
• Dental terminology and insurance knowledge preferred
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Comfortable working with patients 12 and under and their families
• Professional, friendly, and compassionate demeanor
• Ability to multitask and remain organized in a busy environment
• Ability to maintain patient confidentiality and handle sensitive information
• Comfortable using computers

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Work Location: In person