Surgery Scheduler

Surgery Scheduler

Monday-Friday 8am-5pm

Tarzana, CA & La Crescenta, CA

Overview

The Surgery Scheduler schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule. Scheduler receives requests to schedule procedures from physician offices and schedules the procedure according to established guidelines. Scheduler provides accurate information so that all departments may view daily and maintains open communication with hospital departments and physician offices regarding schedule changes.

Responsibilities

• Schedules surgery procedures using OncoEMR.
• Answers the phones in a professional and courteous manner.
• Completes daily surgical schedule.
• Assures appropriate coordination with other hospital departments when special surgical needs occur.
• Publishes an accurate daily call list and forwards it to the staffing department.
• Sends orders to NMS to obtain authorization.
• Calls patients to provide surgery, pre-op, and post-op instructions.
• Once authorization is obtained, NMS notifies the coordinator and coordinates with the hospital for the surgery date.
• Coordinates with and assists the surgeon.
• Adds procedures to the surgery calendar.
• Calls patients with the date of surgery and schedules their post-op appointment.
• Receives radiology orders from the provider.
• Sends radiology orders to NMS for authorization approval.
• Receives approval or denial notification from NMS.
• Faxes orders and authorizations to the imaging center.
• Calls patients to provide imaging center information.
• Schedules, reschedules, and confirms patient appointments, including consultations and follow-up visits.
• Registers patients and accurately verifies demographic, insurance, and guarantor information in the EMR.
• Obtains insurance authorizations and referrals and communicates authorization status to patients and clinical staff.
• Answers and routes incoming telephone calls, responds to patient inquiries, and documents communication in the EMR.
• Prepares patient charts and ensures required medical records, test results, referrals, and physician orders are available prior to appointments.
• Assists with patient check-in and check-out, appointment scheduling, collection of co-payments, and distribution of patient education materials.
• Performs other duties as assigned.

Qualifications

• 1+ year of surgery scheduling experience
• HS Diploma or GED
• Previous oncology/hematology experience preferred
• Previous EMR system usage