Surgery Scheduler

Job Title: Scheduler

Supervised By: Business Office Manager/Administrator

Job Summary: The primary responsibility of this position has good working relationship with physicians’ offices that perform surgery at surgery center. Obtain all patient pertinent information and schedule the surgery. Follow through on all paperwork prior to the scheduled surgery.

Demonstrates Competency in the Following Areas:

Schedules surgeries in surgery template in the computer, along with pertinent information.

Handles calls from physicians office in regards to information on scheduling patients at

the surgery center, scheduling surgeries or any calls associated with surgery scheduled.

Answers phone in a pleasant manner and deals with physician offices and patient needs

expeditiously. Takes messages and records in message book. Transfers calls to other

departments.

Does pre-registration and ensures that authorization is obtained prior to surgery scheduled.

Completes necessary paperwork for registration and uses computer system to generate

information for surgical/special procedure.

Set-up surgery center chart and files appropriate paperwork needed in chart.

Maintains various logs of daily activities including cancelled appointments, add-ons,

for monthly tallies needed. Log performed charts at the end of the day.

Assists in maintaining office supplies and necessary forms. Front office is aware of

Ordering supplies when needed & grocery shopping.

Performs various clerical duties such as photocopying forms, reports, patient information,

mailing surveys, preparing patient charts, faxing forms and retrieving faxes.

Filing of received faxes in appropriate areas, filing reports in patient charts.

Maintains clean and orderly surgery scheduling area.

Performs other related duties as assigned.

Order patient packets

Restock coffee, patient coffee table

Take out trash at the end of the day

Take turns checking in patients

Verify insurance co-pays/co-insurance

Functions efficiently as a member of the surgery center team:

Provides assistance to team members, physicians, and anesthesia personnel as needed

(i.e. reliability, initiative, work relations, training needs).

Supports quality activities:

Develop communication skills and promote departmental relationships to ensure

continuity of care

Participates in on-going committee and other educational programs to enhance patient care.

Uses critical thinking and problem solving skills, making suggestions for improvement.

Attends and actively participates in mandatory staff meetings (at least 95%) and reads

minutes and initials them.

Adheres to dress code, appearance is neat and clean.

Maintains patient confidentiality at all times.

Represents the organization in a positive and professional manner.

Keeps private life and personal biases that might have a negative impact on the work

environment separate from the workplace.

Participate in QA activities (fire drills, OSHA, QI studies, etc.)

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