Surgical Coordinator

To coordinate the patient for surgery

To make the patient understand the pre & post-operative care. 

 Explain the surgery packages to the patients

 Facilitate the documentation process

 Start the process of Pre authorisation

 Schedule the surgery/ procedure

 Arrange the implant

 Ensure CRM compliance

 Manage end to end process of surgery and patient handholding

Ensure an amazing patient experience

Ensuring all the booked cases get done

Make the patient & attendant to understand the package of procedures. Ensure a high conversion ratio and achievement of monthly targets.

To prepare the pre-operative instruction & hand over to the patient

Tracking Clinic opinions on daily basis 

Ensure appointment in Eye Tech

Sending OPD and OT count to respective doctor and freeze timings with co-ordination of Operations manager. 

To do counselling of procedures/injection/surgeries 

Ensure conversion 

Full awareness of cash/cghs/echs/Tpa/ Haryana Govt/other PSU process

Responsible for getting approvals/billing

Responsible for retention of old patient through pipeline management and new patient through lining up appointment for Clinic Opinions and Eye Q Prime.