Surrogate intake coordinator

We are seeking a full-time Bilingual Surrogate Admissions Coordinator to join our dynamic team and serve a portion of our Spanish speaking clients. Under the direct supervision of the founder/CEO, the coordinator is responsible for supporting admissions operations and ensuring a smooth and welcoming process for the onboarding of GCs. This role involves coordinating applications, managing documentation, and assisting with outreach related to admissions processes.

If you are a self-motivated, personable individual with a passion for helping others, we encourage you to apply to this exciting opportunity!

Key Responsibilities:

Support the Admissions Department to ensure all surrogates meet agency requirements

Provide information to surrogate candidates regarding the agency process, compensation, benefits, and required paperwork

Compose and prepare confidential correspondence related to HIPPA

Request and track surrogate medical records, ensuring timely retrieval

Conduct background checks on approved surrogates

Prepare, review, and process surrogate paperwork with accuracy

Screen and respond to preliminary inquiries from candidates interested in becoming surrogates

Serve as a primary point of contact for surrogate applicants, providing ongoing support during the admissions process

Maintain and organize electronic files

Coordinate onboarding for qualified surrogate candidates

Coordinate the development, preparation, and implementation of public outreach

Track and update Surrogate availability for referral partners on a weekly basis

Matching of surrogates with intended parents; retrieval of required documents from GC/IP, forward of GC medical records to IVF, and transfer of match to case manager upon medical records approval

Participate in various office organizational and administrative projects as assigned; contribute to and, as appropriate, manage special projects or studies, including reports, exhibits, and events

Expand company market reach for GCs

Market research: work with management to ensure all GC benefits are competitive within the industry

Meet weekly/monthly/quarterly and yearly company goals

Other duties as assigned

Requirements:

Associate's degree in Social Work, Communications, Women's Studies or related field

Professionally fluent in English and Spanish

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Proficient in Google Suite

Strong organizational and multitasking skills

Excellent verbal and written communication skills; Must be able to convey a warm and professional tone via all electronic communication and phone conversations

Ability to develop good relationships with clients, generating results

Ability to handle a wide range of issues and answering questions in-person and via email/phone

Attention to detail and problem-solving abilities

Discretion and confidentiality in handling sensitive information

Proactive and resourceful with a positive attitude

Ability to work independently and collaboratively in a team environment

Regular and punctual attendance

Demonstrated ability to successfully work with a diverse community and provide services from a non-judgmental perspective

Ability to provide first-class customer service, 24/7 availability going above and beyond. This might include providing concierge-type services, scheduling after-hours calls or meetings, and being available on weekends for time-sensitive issues.

Adaptability and Flexibility - being open to change and accepting of workloads.

Positive, self-motivated individual with a high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments.

Preferred:

Bachelor's degree in Social Work, Communications, Women's Studies or related field

Experience in Surrogacy (personal or professional)

Knowledge of IVF procedures and Obstetrics and Gynecology

Hours:

remote job M-F 8-5

Compensation:

Pay range: $22.00 - $27.00/hour, depending on experience with the potential to earn bonuses at $500 per match

Sick time off

Eligible for PTO and paid holidays after a six-month probationary period

Employer contribution of up to $400 for health insurance premium (60 day waiting period)

Option to enroll in employee paid dental insurance (60 day waiting period)

Required Materials

Resume

Letter of Interest (Highly encouraged)

Pay: $25.22 - $30.37 per hour

Work Location: Remote