Surveillance Agent

Responsibilities:

• Observe all activities of guests and team members on the casino floor, cage areas, and count rooms via closed circuit television (cctv), for any instances of criminal activity and/or violations of the state gaming regulations and company policies and procedures.
• The Surveillance Agent shall record such activities, where appropriate, and report observations to appropriate company and state officials when necessary.
• The Surveillance Agent shall assist in answering phone calls, monitoring the radio, maintaining the daily log and writing reports.
• The Surveillance Agent shall have demonstrated proficiency in all aspects of surveillance and casino operations before assuming this position.
• The Surveillance Agent shall assume responsibility for the surveillance room in the absence of a shift supervisor and/or relief shift supervisor.
• Directly supervises team members in the Surveillance room in the absence of a shift supervisor and/or relief shift supervisor, when assigned.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Observe all activities of guests and team members on the casino floor, cage areas, and count rooms via closed circuit television (cctv), for any instances of criminal activity and/or violations of the state gaming regulations and company policies and procedures.
• The Surveillance Agent shall record such activities, where appropriate, and report observations to appropriate company and state officials when necessary.
• The Surveillance Agent shall assist in answering phone calls, monitoring the radio, maintaining the daily log and writing reports.
• The Surveillance Agent shall have demonstrated proficiency in all aspects of surveillance and casino operations before assuming this position.
• The Surveillance Agent shall assume responsibility for the surveillance room in the absence of a shift supervisor and/or relief shift supervisor.
• Other duties may be assigned.

Competencies:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or team members of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations

Work Environment:

• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate. Must be able to work in a smoking environment.

Compensation:

• $16.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.