Surveillance Case Coordinator

Benefits:

• Direct deposit
• Medical insurance subsidy
• 401(k)
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Tuition assistance

Job Summary:

The SUV Case Coordinator is responsible for performing comprehensive pre-surveillance desktop investigations, background research, and administrative case preparation for Surveillance (SUV) Field Investigators at Selective Investigations Incorporated. Operating in an in-office capacity, this role conducts detailed locates, social media checks, database research, and courthouse record searches to set up active investigative files prior to field deployment. Additionally, the SUV Case Coordinator handles general administrative duties, logs overflow case assignments, monitors case statuses, and proofreads investigator field reports to align quality standards and client service expectations.

Duties & Responsibilities:

Pre-Surveillance Desktop Research & Case Setup·

• Conduct preliminary background research on investigation subjects prior to assigning files to field investigators.
• Execute desktop research, including subject locates, social media intelligence gathering, database research and courthouse record searches.
• Assemble comprehensive subject profiles and intelligence briefs to optimize field investigator efficiency and safety.

Case Tracking & Quality Assurance

• Monitor ongoing case statuses and follow up regularly with field investigators to ensure timely completion of assignments.
• Proofread and quality-check investigative reports submitted by field investigators for grammar, clarity, factual accuracy, and alignment with company standards.
• Log overflow incoming investigative case assignments into the case management system during peak volume periods.

Administrative & Operational Support

• Monitor and respond to daily email correspondence from field investigators, managers, and clients promptly.
• Provide general administrative support to the Surveillance Manager and Assistant Surveillance Manager.
• Perform routine office administration tasks, including handling incoming telephone inquiries when necessary.

Required Skills & Abilities:

• Strong analytical ability and desire to perform extensive online research and database searches.
• High data entry accuracy and exceptional attention to detail.
• Excellent written and verbal communication skills for proofreading investigative reports and liaising with field staff.
• Proficient in Microsoft Office 365, specifically Microsoft Word and Microsoft Outlook, as well as web search engines and specialized databases.
• High self-motivation with the ability to work independently, multitask, and manage time effectively under established deadlines.
• Strong organizational skills and a collaborative, team-oriented work ethic.

Education & Experience:

• No prior experience required; comprehensive on-the-job training is provided; however, 6 months experience preferred.
• Educational background or professional experience in Criminal Justice, Private Investigation, Research, Data Entry, or Paralegal studies is strongly preferred.
• High School Diploma or GED required; associate or bachelor’s degree in criminal justice, Legal Studies, or related field preferred.