Surveillance Dual Rate Agent/Technician

Responsibilities:

• Perform specific surveillance duties in accordance with established procedures, to protect the integrity of the company’s operations, as well as the security and well-being of customers, employees, and company assets
• Report all illegal and/or unusual activities to the Supervisor
• Operate all surveillance equipment, including, but not limited to, the network system, monitors, computers, and cameras as assigned. Use of spreadsheets, databases, word processing programs required
• Observe report and record all daily casino and land-based activity using closed circuit television monitors to identify illegal or unusual activities occurring on property
• Work in partnership with the Security Department to ensure protection of customers, employees and company funds and assets
• Prepare and complete all daily activity reports and incident reports as required and directed by Surveillance Management
• Perform all duties and follow all instructions assigned by Surveillance Management
• Safeguard all confidential information and maintain department confidentiality
• Must be able to sit in a quiet environment for extended periods of time
• Must be able to visualize distance, color, depth perception and adjust focus
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures
• Must be able to lift up to 25lbs; and be able to push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs
• Must be able to work in an environment with secondhand smoke and loud noises
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Implements all approved procedures
• Will provide guidance and procedural training to operators when required
• May periodically fill the role of a Lead when required
• Will supervise activities related to surveillance of all gaming operations
• Reviews and supervises daily activities, reports and all related reports and prepares shift reports for the Director of Surveillance
• Will provide supervision for designated shift

Work Environment:

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Additional Benefits:

• 401(k)
• 401(k) matching
• Medical, Dental, & Vision insurance
• Flexible spending account
• Employee assistance program
• Employee discounts
• Free parking
• Life insurance
• On-the-job training
• Paid time off
• Tuition Reimbursement

Target Salary Range:

Hourly $17.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience

Preferred

• IGC Level 2 Gaming License
• Experience in Casino Industry
• Experience in Security/Surveillance

Education

Required

• High School or better

Skills

Preferred

• Detail Oriented
• Time Management
• Critical thinking
• Communication
• Confidentiality

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.