Surveillance Officer

Job Title: Executive Surveillance (Audit)

Department: Audit & Compliance

Location: Bangalore

Reporting To: Manager – Surveillance / Head – Internal Audit

Job Purpose:

To ensure operational integrity, prevent revenue leakages, and maintain process compliance across Caf Coffee Day outlets and regions through regular surveillance audits, data analysis, and field investigations.

Key Responsibilities:

• Conduct surveillance audits (CCTV and system-based) to identify operational gaps, pilferage, or non-compliance at caf outlets.

• Review POS data, cash transactions, discounts, and wastage reports to detect anomalies or fraudulent activities.

• Apply strategies based on multiple data sets & shortlist samples for investigation & surveillance monitoring.

• Develop formal & informal information systems in the operating environment & check pilferages thru thorough surveillance investigations.

• To deep-dive into the system to find out route cause & suggest the remedies.

• Perform mystery audits or surprise checks across outlets to on need basis.

• Collaborate with the Operations, Finance, and HR teams to drive process improvements and corrective actions.

• Prepare audit reports highlighting key findings, root causes, and actionable recommendations.

• Support investigations into reported incidents of theft, misuse, or malpractice.

• Ensure timely closure of audit observations and follow-up actions.

Key Skills & Competencies:

• Strong analytical and observation skills

• Attention to detail and integrity

• Good knowledge of MS Excel, POS data analysis, and CCTV monitoring

• Excellent communication and report writing skills

• Understanding of QSR / Retail industry operations

• Ability to handle confidential information sensitively

Qualification & Experience:

• Graduate or Postgraduate in Commerce, Business Administration, or related field

• 3–6 years of experience in retail/QSR audit, surveillance, or operations control

• Experience in CCTV audit analysis or fraud detection preferred

Key Performance Indicators (KPIs):

• Timely completion of surveillance audits

• Reduction in operational losses and fraud cases

• Compliance adherence rate improvement

• Accuracy and quality of audit reports