Sustainment Engineer

Job Title: Sustainment Engineer

Job ID: QTG-OPS-SUSTENG-SR-CON-001

Employment Status: Full time

Location: Remote from contractor facilities within CONUS; VA site support as directed by the COR

Clearance Level: VA background investigation and access approval appropriate to assigned duties

Quantum Technology Group, LLC is seeking a skilled Sustainment Engineer to provide Tier 2 and Tier 3 operations, maintenance, and sustainment support for the VA Enterprise Load Balancing Solution in support of VTP. Four engineers are planned for the sustainment team. Initial work builds operational readiness; subsequent work supports the deployed application delivery platform.

Key Responsibilities:

• Develop the operational model, configuration baselines, runbooks, troubleshooting procedures, automation, and monitoring, logging, and identity integration needed for production readiness.
• Triage and resolve platform incidents, document root causes and corrective actions, and participate in on-call escalation for production-impacting events.
• Support incident targets: Severity 1 response within 15 minutes and restoration or an approved workaround within 4 hours; Severity 2 within 1 hour and 8 hours; Severity 3 within 4 hours and 1 business day; Severity 4 within 1 business day and 5 business days.
• Maintain platform configurations, approved changes, backups, and patching aligned with the OEM Long-Term Service Release lifecycle where applicable; observe VA change freezes.
• Monitor capacity, availability, and performance; contribute quarterly baseline comparisons and the Monthly Operations Report, including documented dependency pauses and resumptions.
• Coordinate complex troubleshooting with OEM senior engineering reach-back, support hardware-event coordination through the COR, and coach Government SMEs through shadow and reverse-shadow activities.

Qualifications:

Required:

• Education: Bachelor’s degree in IT, computer science, engineering, or a related field, or equivalent relevant experience.
• Experience: 4+ years of demonstrated Tier 2/3 support of enterprise load balancing or application delivery controllers, including incident response, configuration, patching, and availability management
• Skills: TCP/IP, DNS, HTTP/S, TLS, high availability, diagnostic analysis, scripting or automation, monitoring, and change documentation.
• Clearance: Obtain and maintain the VA-required background investigation, suitability determination, and PIV or other access credentials applicable to assigned duties. Any national security clearance requirement is determined by the assigned work.
• Citizenship: U.S. citizen required.

Preferred:

• Citrix ADC/NetScaler experience and platform-relevant OEM certification; OEM competency and warranty/support requirements apply to assigned engineering work.
• Federal infrastructure experience, ITIL knowledge, and exposure to Citrix XenApp/XenDesktop integrations.

Knowledge and Experience:

• Layer 4/7 traffic management, GSLB, health checks, certificates, failover, backup and recovery, and IPv4/IPv6 translation.
• STIG hardening, FIPS cryptographic requirements, WAF policies, identity integration, and Zero Trust controls as applicable to assigned support duties. Platform incident targets apply to attributable events; Government or third-party dependency interruptions must be documented under the contract’s pause rules.

Additional Requirements:

• Work standard VA business coverage hours and participate in an on-call rotation for production-impacting events; this is distinct from separately ordered OEM 24x7 maintenance coverage.
• The staffing workbook phases in base-year hours and allocates four FTE in option years. Actual start dates and staffing must follow the Government-approved Sustainment Staffing Plan.
• Remain CONUS-based; complete VA security and privacy training and sign applicable Rules of Behavior. Read, write, speak, and understand English. Coordinate any physical access to VA facilities or hardware through the COR before the event.

Benefits:

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Employee assistance program (EAP) Flexible work arrangements

About Quantum Technology Group, LLC:

Quantum Technology Group (QTG) is a highly successful Systems Integrator (SI) specializing in Information Technology (IT) and Digital Modernization within the federal, public sector, and commercial arenas. With a history spanning more than 16 years, our company has consistently achieved significant growth and success. Our journey is a testament to that success, driven by an unwavering commitment to excellence and an unyielding focus on delivering solutions.

The Quantum team boasts a proven track record in delivering comprehensive Enterprise IT and Digital Modernization Solutions. With a deep understanding of federal, public sector, and commercial needs, coupled with our relentless commitment to innovation, we emerge as your trusted partner in achieving excellence. At QTG, our commitment is not just to deliver Enterprise IT and ServiceNow digital modernization solutions, but to architect a transformative journey for organizations seeking a competitive edge. What truly distinguishes us is our unique ability to navigate diverse sectors – federal government, public sector, and commercial entities – effortlessly transitioning between the stringent demands of governance and the agility demanded by the private sector. Choosing QTG means embracing not just premier services but also embracing a collaborative journey aimed at propelling your organization toward a future where opportunities thrive. We’re more than a service provider; we're a dedicated partner invested in steering your success. Together, let’s navigate today's challenges while constructing a pathway toward tomorrow's triumphs. Join us in co-creating solutions that resonate not only for today but pave the way for the opportunities that lie ahead.