SVM Administrator

About The Role

SVM Administrator

£25,000–£27,000 (depending on experience) | 6-month fixed-term contract | Hybrid | Manchester or Bescot

Join the RAC as an SVM Administrator and help keep our services running smoothly through accurate reporting, organised administration and great attention to detail.

You’ll support colleagues and business customers by checking information, producing reports and investigating if payment and onward billing is correct on existing files. You’ll need to be comfortable working with data and using different systems, with experience of SVM existing Tranman system.

This is a 6-month fixed-term contract, working on a hybrid basis with three days a week in either our Manchester or Bescot office.

What you’ll do

• Complete day-to-day administration, working through existing claim’s to determine an accurate outcome on billing for existing RTA Claims.

• Check job details against invoices, additional charges and supporting information, spotting anything that doesn’t look right.

• Produce and share regular reports with colleagues and business customers.

• Use internal systems to investigate queries, resolve issues and keep people updated through to completion.

• Work with colleagues and external contacts to complete agreed actions, while handling information securely and in line with data protection requirements.

What you’ll need

• Experience using SVM Internal System ‘Tranman’

• Experience in the RTA Operating Model

• Good Microsoft Excel skills and experience working with reports and data.

• Confidence using different systems to find, check and manage information.

• Strong attention to detail, with the ability to spot errors and inconsistencies.

• Good communication and organisation skills, with the flexibility to manage changing priorities.

What you’ll get in return

• Free RAC Ultimate Breakdown Cover from day one

• Car salary sacrifice scheme (including EV options) after 12 months

• 23 days’ holiday plus bank holidays (rising with service)

• Pension with up to 6.5% matched contributions and life cover

• 24/7 wellbeing support for you and your family

• Access to discounts across retail, travel and more

• Colleague Share Scheme so you can share in the RAC’s success

Who thrives here?

You enjoy speaking to people and finding the right solution for them. You stay positive, even when conversations are challenging, and you don’t shy away from working towards targets.

You take pride in doing a good job - and in helping members leave each call feeling confident in their decision.

Why RAC?

For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.