Swiggy Store Manager

Store Manager Job Description

Payroll: Swiggy
Position Type: On-Roll Position
Designation: Store Manager

Key Responsibilities

1. Store Operations & Upkeep

• Ensure overall upkeep of the store and implementation/adherence to the company’s statement of purpose.
• Oversee and monitor day-to-day store operations to ensure 100% accuracy.
• Manage billing, stock inwarding, stock placement on racks, picking, packing, and order readiness for delivery executives.
• Ensure proper wastage and dumping management.

2. Stock, Safety & Security

• Ensure the safety and security of stock, infrastructure, property, and store premises.
• Prevent and monitor any theft, fraud, or discrepancies related to orders, stock, and store operations.

3. Team Management

• Manage a team of approximately 8–12 store employees, along with housekeeping, security, and maintenance staff.
• Manage staff rosters and shifts effectively.
• Ensure employee retention, training, discipline, and hygiene standards.

4. Store Performance Management

• Take ownership of the overall performance metrics of the store.

• Monitor key operational metrics such as:

• Number of orders delivered

• Arrival-to-pickup time

• Stock availability

• Picking-to-packing time

• Billing time

• Order-to-billing time

• Ensure adherence to the prescribed service matrix on a daily basis.

5. Retail Store Operations

• Ensure smooth and efficient retail store operations.
• Maintain proper inventory levels and ensure timely availability of stock.
• Implement effective wastage control and inventory management practices.

6. Technology & Reporting

• Use necessary software and systems for stock inwarding, billing, report generation, and other store operations.
• Maintain accurate operational records and reports.

Required Skills & Competencies

• Strong knowledge of retail store operations and management.
• Good written and verbal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage large workloads efficiently.
• Strong team-handling and people-management skills.
• Good understanding of inventory and wastage management.
• Ability to work in a fast-paced operational environment.
• Proficiency in using basic operational software and reporting tools.Role & responsibilities

Preferred candidate profile