Swiss Applications Engineer

Job Summary:

Under minimal direction provides Swiss CNC Turning (and/or Drill Tap Mill) technical expertise to internal/external customers ensuring customer development, retention and satisfaction.

The incumbent designs and develops machine programming processes to create part (s), and is responsible for customer machine set-up, programming, run off’s, machine operation and program training to ensure optimum efficiency and equipment utilization. The incumbent also provides Swiss CNC (and/or Drill Tap Mill) applications troubleshooting phone support as required. Our Applications Engineers work as a member of the Sales and Service teams ensuring total customer satisfaction. This position is considered a Safety Sensitive position.

Essential Responsibilities and Accountabilities:

• Builds internal/external customer and vendor relationships to ensure teamwork environment.

• Performs pre-sale technical sales support to sales team & customer.

• As a member of the machine set-up team; performs tooling & fixturing set-ups, programming, and run off ensuring
  optimum cycle time based on established acceptable criteria.

• Interprets part prints and utilizing tooling and fixturing knowledge, designs and develops machine programming
  process to create part(s).

• Performs customer phone support for Applications troubleshooting i.e., program errors. Tracks unresolved open, customer technical issues. Works closely with the Service Team in providing timely and quality technical troubleshooting and support to customers.

• Provides on-site and in-house customer training on machine operations and basic troubleshooting. Ensures operators are trained to perform machine operations in an efficient manner.

• Provides customer machine specific Application Program Training for machine set-up functions & program modifications for custom attachments.

• Travels to customer site; locally and as required, out-of-state to support customers.

• Provides assistance, support and works at trade shows and company sponsored technical training seminars

• Creates and maintains records including documentation and reporting for machine & programming processes.

• Assists in project management ensuring timely follow-up and follow through on all assigned tasks & projects.

• Performs projects and tasks within assigned timeframes.

• Attend and participate in sales, service, company, and customer meetings as requested.

• Responsible for maintaining current technical, interpersonal, and communication skills through continuous development. Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material.

• Based on business need, assists, supports and/or performs other duties within scope and ability. Assumes accountability and responsibility for assigned projects and programs.

Essential Qualifications:

• Two-year degree in Manufacturing Engineering or related field; or the equivalent in formal course work & work experience; or work experience equivalent.
• Demonstrated knowledge and application of machine tool products, options and functions. Must have experience and application of Swiss Machine Tool programming (and/or Drill Tap Mill), program modification, and set-up, statistical process and evaluation criteria i.e., CPK, well versed in geometric tolerances, ability to read and interpret blueprints, design and develop processes for machine tool equipment.
• . Demonstrated business writing and documentation skills.
• Strong interpersonal communication skills.
• Demonstrated self-starter and effective use of organization and planning skills.
• Demonstrated Project Management Skills
• PC literate and skill efficiency in job related software/programs.
• Must be able to obtain and maintain a valid USA Passport.
• Must be able to travel up to 35% of time for customer installations and training.
• Ability to participate as a member of a team, crossing department and divisional lines.

Working Conditions:

• Office & manufacturing work environment which includes moving mechanical machine parts, potentially loud equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles.
• Hands on work with machine tool equipment.
• LCD viewing and key entry
• Internal/external customer communications with vendor contact

Perks and Benefits:

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Paid time off and holiday pay
• 401K plan with company match
• Maternity and Paternity leave