Switchboard Operator

Description Summary:

The Switchboard Operator facilitates all telecommunications within the hospital. Receives and directs incoming calls to the appropriate party in a timely manner.

Responsibilities

• Routes all incoming calls to specified areas in a professional manner.
• Provides appropriate information to callers.
• Performs overhead paging.
• Provides paging services.
• Assigns pagers upon request.
• Initiates the response for all code situations.
• Monitors and operates multiple alarm systems.
• Assists with the edits to the on-call physician schedule.
• Maintains a high degree of confidentiality at all times.

WAYNE

Other Information Education

High School Diploma or equivalent required, any higher education from an accredited college will supersede this requirement.

Licensure/Certification

None.

Experience At least one year of experience in a hospital environment preferred.

Knowledge, Skills And Abilities

• Clear speaking voice.
• Ability to speak, read, write and communicate effectively in English.
• Proficient with MS Office and able to learn new software rapidly.

Valid NC Driver’s License: No

If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.

COMM-241

01.8615.COMM-241.NON-CLIN

Job Details Legal Employer: Wayne Health

Entity: Wayne UNC Health Care

Organization Unit: Communications

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: WAYNE MED

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.