Switchboard Operator

Permanent Full Time (80 hours per fortnight, with a monthly ADO) or Casual Positions Available! $30.75 Per Hour (HS1)

About The Role This role is responsible for managing incoming, outgoing, and internal telephone calls, ensuring all calls are accurately and efficiently directed to the appropriate destination. The position also manages the activation of emergency codes and the monitoring and response to alarms. In addition, the role provides enquiry and reception services, offering professional, courteous, and compassionate in-person assistance to patients, carers, staff, and members of the community. Central to this role is the consistent delivery of high-quality customer service in a professional, calm, and empathetic manner.

Skills & Experience

• Demonstrated excellence in customer service, with strong verbal and written communication skills
• Proven ability to work effectively in a fast-paced environment, prioritising tasks and managing challenging interactions in a calm, professional, and compassionate manner
• A collaborative team player who works cooperatively and respectfully with colleagues to achieve shared goals
• High level of adaptability, with the ability to embrace change and respond positively to new systems, processes, and opportunities
• Strong computer literacy, with demonstrated proficiency in a range of computer applications and systems
• Availability to work any shift time between 7AM & 11PM (full-time employees)
• Willing to learn responsibilities of the Admissions Clerk (casual employees)
• Availability to work some weekend shift

To see a copy of the position description click here. Culture & Benefits At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

Interested? Click APPLY or if you wish to discuss the role prior to applying, contact Freia Evans, Manager – Switchboard & Enquiries, on 0413 917 293 for a confidential discussion.

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled. If you are currently employed at Grampians Health, please sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet.

Diversity and Inclusion All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.