Switchboard Operator

About The Role Kinetic IT are looking for a dedicated switchboard Operator to join our team based in our Darwin

office.This role will be the first point of contact for calls incoming to our client. Full training and ongoing support from the team provided.

Responsibilities will include:

• Answering phone calls coming via the switchboard and directing them accordingly.
• Ensuring all enquiries are handled in a timely manner.
• Quality assurance, maintaining a high standard of customer service.
• Administrative tasks - Responding to emails and completing service requests.
• Data Entry with high attention to detail

What you’ll bring to the table:

• Excellent communication skills.
• High quality delivery of customer service.
• Be punctual and dedicated.
• Attention to detail & data accuracy.
• Prior switchboard and customer service experience highly desirable.

About Kinetic IT Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform, discounted gym membership and more.

How To Apply Work with us as we bring technology to life. Apply today or send your CV direct to [email protected].

You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/.

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