Switchboard Operator

As the first point of contact for Aneurin Bevan University Health Board, operators are responsible for providing a fast, friendly and efficient service to all Health Board employees, the general public and other health organisations.

Switchboard Services run on a 24 hour basis and there are various shift patterns. In addition, you may be required to work at any location within the Health Board to ensure continuity. Your hours of duty will be on a rota basis.

We are looking for individuals who have:
Excellent telephone manner, communication and customer service skills

The ability to judge the urgency of situations and respond accordingly

Empathy, tact and diplomacy when dealing with difficult situations

Excellent organisational skills and methodical in their approach in all aspects of work

Excellent attention to detail

Flexibility in working practices and to the needs of the service

The ability to demonstrate commitment to achieving high quality standards of work

The ability to work as part of a team and on own initiative

The ability to work and problem solve under pressure

The ability to work at other locations

The ability to attend work on a rotational basis

Operators are required to use their own initiative when dealing with situations outside the parameters of procedures.

Provide a responsive switchboard/information service for 17 locations across the ABUHB geographical area

Facilitate the Transport Service through arranging requests made via telephone and email

Facilitate the Interpreting and Translation Service through arranging requests made via telephone and email

Effectively record and relay calls for child protection in a timely manner

Support calls for Works and Estates, District Nursing and IT during Out of Hours

Maintain and compile rota information provided by email for clinical and non-clinical staff necessary for the Out of Hours Service

Disseminate information of emergency clinical and non-clinical events, including Major Incident, through to appropriate individuals and teams

Provide assistance in the maintenance of the Internal Directory

Complete testing of the bleep communication system and programme bleeps appropriately

Undertake any necessary administrative duties

Candidates are advised to ensure they refer to the attached Person Specification and use the ‘Supporting Information’ section of the application form to detail how they meet the various requirements.

It is necessary to learn Welsh Language Skills when appointed to the post. Welsh and/or English speakers are equally welcome to apply.

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.