Switchboard Operator SCH

Facility: Sisters of Charity Hospital

Shift: Shift 2 Status: Part Time w/Benefits FTE: 0.500000 Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Evenings with Call Weekend and Holiday Rotation

Hours: 3pm-11pm Fill-in as needed

Summary Under the supervision of the Lead Switchboard Operator, and according to specified procedures, operates a console telephone switchboard in order to relay incoming, outgoing and inter-office calls. Performs various hospital communications and clerical duties.

Responsibilities EDUCATION

• High School diploma or GED

Experience

• Experience managing multiple calls at one time of varied urgency and acuity. Call center or similar history is acceptable.

KNOWLEDGE, SKILL AND ABILITY

• Must be able to understand English and comprehend oral instruction
• Must be able to deal with the public, medical staff and hospital personnel in a courteous and professional manner
• Must be able to work under stressful conditions
• Ability to exercise good judgment in decision making