SYEP Program Aide

Youth Workforce
Location: Elmhurst, Queens NY
Salary Range: $17.00–$18.00 Hourly

Queens Community House (QCH) is a multi-site nonprofit organization serving the diverse population of Queens through a broad network of programs for children and youth, adults and families, and older adults. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We are a modern interpretation of the traditional settlement house, bringing to our work innovative leadership and a passion for social and economic justice. We welcome individuals from diverse backgrounds and experiences who are inspired by our mission and highly motivated to make a positive impact in the lives of youth and families.

Position Overview

Queens Community House is seeking a Program Aide to support the day-to-day operations of the Summer Youth Employment Program (SYEP) and Work Learn & Grow (WLG). Based primarily at the Newtown program site, the Program Aide will assist with participant engagement, attendance tracking, program activities, documentation, and administrative tasks to ensure the successful operation of the program.

The Program Aide will work closely with SYEP/WLG program staff, participants, worksite supervisors, and community partners. The position may also require occasional reporting to High School for Arts & Business to provide additional program support, participant engagement, and coverage as needed.

Spanish-speaking candidates are strongly preferred to support communication and engagement with Spanish-speaking youth and families.

Primary Responsibilities

• Support the daily operations of the SYEP & WLG program at the Newtown site.
• Serve as a welcoming and professional point of contact for SYEP & WLG participants, families, staff, and visitors.
• Assist with participant check-in, attendance tracking, sign-in/sign-out procedures, and daily program documentation.
• Monitor participant attendance and promptly communicate attendance concerns to appropriate program staff.
• Assist participants with basic questions regarding schedules, assignments, timesheets, worksites, and program expectations.
• Support staff with the collection, organization, and review of participant documentation, including timesheets, evaluations, and other required forms.
• Assist with data entry and maintaining accurate participant records in program databases and tracking systems.
• Help prepare program materials, folders, sign-in sheets, forms, and other administrative documents.
• Support program activities, workshops, orientations, special events, and participant engagement activities.
• Assist with outreach and recruitment activities, including tabling, distributing promotional materials, and engaging youth and families in the community.
• Build positive and professional relationships with SYEP & WLG participants and encourage consistent participation in the program.
• Assist program staff with identifying and addressing participant concerns and refer issues to the appropriate supervisor when necessary.
• Occasionally report to High School for Arts & Business to support SYEP & WLG programming, participant engagement, administrative needs, and/or staff coverage.
• Assist with worksite-related communication and follow-up as directed by the SYEP/WLG program team.
• Maintain confidentiality of participant information and follow all QCH, SYEP, WLG and DYCD policies and procedures.
• Perform other duties as assigned by the SYEP Program Coordinator or Director.

Qualifications:

• High school diploma or equivalent required; college coursework or experience working with youth is preferred.
• Previous experience working with youth, community programs, workforce development, or nonprofit organizations preferred.
• Strong organizational and administrative skills with attention to detail.
• Ability to communicate effectively and professionally with youth, families, staff, and community partners.
• Comfortable working in a fast-paced, youth-centered environment.
• Ability to maintain accurate records and complete administrative tasks in a timely manner.
• Basic computer skills, including Microsoft Office/Google Workspace and data entry.
• Spanish-speaking ability strongly preferred.
• Must be dependable, punctual, flexible, and able to work collaboratively as part of a team.
• Must complete required clearances, including NYC DOE PETS Screening,