System Admin

Job Description for System Administrator

L1:

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Key Responsibilities:

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• Oversee the management and maintenance of

desktops, laptops, and other end-user devices throughout the organization.

• Diagnose and swiftly resolve a wide range

of issues related to Windows and MacOS applications, as well as networking

problems, to minimize downtime.

• Troubleshoot basic network connectivity

issues in LAN/WAN environments.

• Resolve system-related problems,

including software installations and antivirus updates, as needed.

• Generate reports and dashboards to

monitor compliance status, software inventory, hardware inventory, and other

key performance indicators using tools like Manage Engine Desktop Central, Jamf

Business, and Freshservice reporting tools.

• Coordinate and implement the installation

of client- and department-specific applications and systems. This includes the

creation, management, access provision, and administration of vendor-specific

software and applications.

• Proactively escalate tickets to the

appropriate senior team members or specialists.

• Actively monitor the onboarding pipeline

and ticket queues, ensuring that all requests are handled according to Service

Level Agreements (SLAs).

• Conduct regular system audits and

upgrades to enhance performance and mitigate risks.

• User review: Monthly user review in all

the application and systems.

• Research and identify solutions to both

software and hardware issues.

• Prioritize and manage multiple open

issues simultaneously.

• Be dependable, accountable, and

responsive to customer and business needs; willing to be on call to support

critical issues that arise at any time during weekdays or weekends.

• Provide troubleshooting and technical

support for cloud applications and productivity tools.

• Deliver on-site support for office

technology, including wireless networks, audio/video conferencing, and call

center suites.

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Required Skills and Qualifications:

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• Proficient technical support skills with

laptop hardware (Windows 10, macOS) and Android devices (Mandatory).

• Experience with Freshservice and Manage

Engine Desktop Central (Mandatory).

• Experience with Mobile Device Management

tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint

security tools like Netskope WebGateway, Bitdefender, and Indefend (Mandatory).

• Capable of supporting VOIP call center

suites, teleconferencing systems, and communication tools such as Google Meet,

Zoom, and Slack.

• Ability to troubleshoot and support

infrastructure components, including wireless networks, multi-function

printers, AV equipment, and networking (TCP/IP, DNS, etc.) (Mandatory).

• Proficient in system maintenance,

including updates and patch management.

• Strong troubleshooting skills to

effectively diagnose and resolve hardware and software issues (Mandatory).

• Ability to implement and manage security

protocols to protect organizational data against unauthorized access and

threats.

• Knowledge of hardware maintenance to

ensure the continuous functionality of all IT equipment.

• Candidates residing in Bengaluru only are

required.

• Expertise in server management to ensure

reliability, security, and performance of server resources.

• Strong technical troubleshooting and

problem-solving capabilities.

• Organized and able to adapt to changing

priorities.

• Team-oriented collaborator willing to

share knowledge and experience.

• Solid communicator with the ability to

provide professional documentation.

• Basic Linux knowledge (Optional).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.