System Administration Consultant

• Provide Tier 2 support for Identity, Messaging, Collaboration, Remote Access, Device Management, and Endpoint Security.
• Troubleshoot and manage Active Directory, GPOs, DNS, DHCP, certificates, Entra ID, and FIM.
• Troubleshoot Configuration Manager deployments, ePO updates, DLP policies, and endpoint security issues.
• Resolve email, Teams, Webex, and OneDrive-related incidents.
• Troubleshoot Citrix and RDP remote-access issues.
• Coordinate Windows patch management and system upgrades.
• Perform Root Cause Analysis (RCA) and implement permanent solutions.
• Manage and resolve escalated incidents, requests, and tasks.
• Maintain system architecture and configuration documentation.
• Support system migrations, virtualization, and hardware replacement activities.
• Provide technical guidance and knowledge sharing to Tier 1 support staff.
• Identify opportunities for process improvement and improved First Call Resolution (FCR).
• Support change management, audits, risk remediation, and Disaster Recovery activities.
• Coordinate with vendors for technical support and issue resolution.
• Ensure compliance with company SHE, Quality, IT governance, and security requirements.
• Contribute to the development and knowledge transfer of Qatari employees.

Qualifications

• Bachelor degree in any Computer Science, Information Technology, Engineering, or Information Systems discipline
• Experience: 5+ years in enterprise Windows systems administration with at least 2 years handling Tier 2/3 escalations.

Knowledge and/or Experience

• Technical Skills: o Proven expertise administering Active Directory, Hybrid Entra ID, and DNS/DHCP core services.
• Hands-on experience with Intunes / System Centre Configuration Manager (SCCM)
• Solid understanding of the architecture and dependencies of Exchange Online,
• Teams/Webex, and OneDrive. o Citrix Virtual Apps & Desktops operations (Studio, Director, Workspace) and Windows RDS.
• Working knowledge of Trellix ENS/DLP/Application Whitelisting
• Scripting: PowerShell proficiency (functions, modules, REST/Graph calls).
• Virtualization technologies o Certifications (Recommended): Microsoft Identity & Access Administrator (SC-300),MCSA/MCSE, Citrix CC-VAD, ITIL v4 Foundation.
• Business Skills o Excellent written and spoken English.
• Strong analytical problem-solving skills
• Specialized technical expertise and broader IT knowledge
• Compliance with risk, security, and continuity management principle

Pay: QAR13,900.00 - QAR14,900.00 per hour

Experience:

• System Administration Consultant: 5 years (Preferred)

Language:

• English (Preferred)

License/Certification:

• QID (Preferred)

Work Location: In person