System Administrator 3

St. Luke’s is seeking qualified candidates for the System Administrator 3 position on the Imaging Informatics(PACS admin) team.

Summary

Under minimal supervision, the System Administrator 3 installs and maintains enterprise IT systems, environments, and related software to ensure integrity, performance, and reliability. This general classification supports a variety of IHT administration specialties across the Health System, including Communication, Desktop, Network, Storage, Infrastructure, Integration, and Imaging Informatics administration.

Core Responsibilities

• Performs enterprise system administration while ensuring appropriate processes are followed and documentation is completed.
• Evaluates system specifications, input and output processes, operating parameters, and hardware and software compatibility.
• Plans, schedules, tests, and installs system upgrades; troubleshoots network, server, storage, and related infrastructure issues; enables automation where appropriate.
• Ensures compliance with software licensing and maintenance agreements.
• Monitors and tunes systems to achieve optimal performance, availability, and reliability.
• Ensures long-term system operations and administration requirements are incorporated into organizational information systems planning.
• Develops and maintains a comprehensive library of technical and operational support documentation.
• Resolves complex issues and escalates only the most complex matters to higher-level staff.
• Applies comprehensive knowledge of the assigned technical specialty.
• Provides leadership, coaching, and mentoring; may serve as a technical lead.
• Performs other duties and responsibilities as assigned.

Imaging Informatics / PACS Specialty Responsibilities

• Administer, support, and optimize enterprise imaging platforms, including PACS, VNA, diagnostic viewers, voice recognition, image exchange, and related imaging applications.

• Design, maintain, and improve imaging workflows, interoperability, and integrations across radiology, enterprise imaging, Epic, and other clinical systems.

• Lead imaging system upgrades, migrations, modernization initiatives, testing, validation, and production deployments.

• Provide advanced troubleshooting, root cause analysis, performance monitoring, and business continuity support to ensure reliable, high-availability imaging services.

• Develop and maintain imaging standards, documentation, operational procedures, cybersecurity controls, regulatory compliance, and disaster recovery plans.

• Serve as a technical leader and trusted partner to clinicians, radiologists, operational leaders, vendors, and technology teams while mentoring team members and participating in 24×7 on-call support.

Preferred Qualifications

• Strong understanding of healthcare imaging operations, clinical workflows, and diagnostic reading environments.
• Experience administering PACS, VNA, enterprise viewers, radiology information systems, voice recognition solutions, image exchange platforms, or related imaging technologies.
• Knowledge of DICOM, HL7, IHE profiles, modality worklists, and healthcare interoperability concepts.
• Experience integrating imaging platforms with Epic or another electronic health record.
• Experience with server administration, virtualization, storage, databases, networking, cloud-hosted environments, monitoring, cybersecurity controls, and disaster recovery.
• Demonstrated ability to lead complex technical projects, coordinate vendors, communicate during critical incidents, and work effectively with multidisciplinary clinical and technical teams.
• Experience supporting radiologists, imaging departments, and large-scale or multi-site healthcare environments.

Preferred Certifications

• Certified Imaging Informatics Professional (CIIP).
• Epic Radiant, Cupid, or related enterprise imaging certification.