System Administrator & A/V Engineer

Role Summary: Serve as the primary on-site technical resource managing day-to-day operations, troubleshooting, and maintenance for IT, AV, exhibit, security, and building-control systems. This hands-on role balances IT administration with live AV/event support and effective vendor escalation.

Key Responsibilities

1. IT, Network & Systems Administration

• Provide Tier 1 & 2 support for Windows workstations, Microsoft 365, printers, and user peripherals.
• Troubleshoot network connectivity, TCP/IP, VLANs, Wi-Fi, managed switches, and PoE devices.
• Partner with IT for advanced networking, cybersecurity, servers, and enterprise infrastructure.

2. AV, Events & Exhibit Support

• Maintain and operate Q-SYS, Crestron, Dante, audio systems, video walls, digital signage, and media players.
• Provide live AV support for presentations, VIP events, and special programs (includes occasional evening/weekend shifts).
• Support interactive media exhibits and collaborate with content creators on updates.

3. Security & Access Control

• Perform basic troubleshooting for Axis IP cameras, Avigilon access control, electronic gates (LiftMaster), doors, and intrusion alarms.

4. Building Technology & Monitoring

• Monitor and perform initial troubleshooting for HVAC controls, thermostats, UPS/backup generators, solar inverters, and lighting systems (DMX, nLight).
• Identify hardware/system faults and escalate specialized electrical, mechanical, or licensed contractor work appropriately.

5. Vendor Coordination & Documentation

• Coordinate with external integrators, technicians, and contractors for advanced repairs or specialized maintenance.
• Maintain equipment inventories, IP schedules, vendor contacts, and troubleshooting documentation.

Qualifications & Skills

Required

• Experience: Proven background in IT, commercial AV, or a hybrid technical role.
• Technical Aptitude: Strong fundamentals in networking, hardware troubleshooting, and signal flow.
• Soft Skills: Calm under pressure during live events; exceptional customer service, judgment, and communication skills suitable for a public-facing museum environment.
• Flexibility: Willingness to provide occasional evening/weekend event support.

Preferred Knowledge & Platforms

• AV / Media: Q-SYS, Crestron, Dante, NovaStar, digital signage, live event sound checks.
• Networking & Security: Cisco Meraki, Axis cameras, Avigilon access control.
• Facilities Tech: Commercial gate operators (LiftMaster), HVAC controls, DMX/nLight lighting, UPS/generator/solar monitoring.
• Environment: Experience in museums, theaters, hospitality, or educational facilities.