System Administrator

Job location : Pune Magarpatta Road

IT Support L1 & L2 | Key Responsibilities:

• Provide L1/L2 technical support to employees for hardware, software, network, and system-related issues.
• Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, and maintain Windows OS, applications, drivers, and system updates.
• Diagnose and resolve LAN, Wi-Fi, VPN, internet, and basic network connectivity issues.
• Manage user accounts, password resets, access rights, and email configuration.
• Monitor and resolve IT support tickets within defined SLA/TAT.
• Escalate complex technical issues to the appropriate internal team or vendor.
• Maintain IT asset inventory, hardware records, and software licenses.
• Perform system backups, security updates, antivirus checks, and basic IT security activities.
• Support ERP, cloud applications, Microsoft 365/email, and other business applications.
• Coordinate with vendors for hardware repair, AMC, networking, and other IT services.
• Maintain proper documentation of incidents, resolutions, recurring issues, and IT activities.
• Assist in new employee IT onboarding, including system allocation, email setup, and access provisioning.
• Ensure compliance with IT policies, security standards, and access control procedures.

Preferred candidate profile

• Basic knowledge of operating systems (Windows) and networking
• Familiarity with servers, cloud platforms, and security practices
• Problem-solving and troubleshooting skills
• Good communication and teamwork abilities
• Certifications like CCNA, RHCE, or Microsoft certifications (preferred)
• Ability to work under pressure and manage multiple tasks

Interested candidates please share CVs at [email protected]