System Administrator

Job Summary:
We are seeking a proactive and detail-oriented System Administrator with a strong focus on end-user support. The ideal candidate will have proven experience troubleshooting Windows 10/11, supporting Microsoft Office applications, and handling basic network support issues. This role will be responsible for ensuring smooth daily operations of IT systems across laptops, desktops, and peripheral devices.

Key Responsibilities:
Provide day-to-day technical support for laptops, desktops, printers, and other hardware.

Troubleshoot and resolve issues related to Windows 10/11 OS and Microsoft Office 365 applications.

Perform system updates, software installations, and patch management.

Set up and configure new hardware and software for users.

Support remote users with VPN, remote desktop tools, and connectivity issues.

Handle basic network tasks such as IP configuration, printer sharing, and Wi-Fi troubleshooting.

Maintain asset inventory and documentation for IT equipment.

Ensure data security and compliance with IT policies.

Collaborate with other IT team members to resolve complex incidents and improve system reliability.

Requirements:
Proven experience as a system administrator or IT support technician.

Strong knowledge of Windows 10/11, Microsoft Office 365 Suite.

Familiarity with Active Directory, Group Policy, and user account management.

Basic understanding of networking (TCP/IP, DNS, DHCP, VPN).

Ability to diagnose and resolve hardware/software issues quickly and effectively.

Excellent communication and customer service skills.

[Optional] Certifications like CompTIA A+, Microsoft MCP, or similar are a plus.