System Administrator

• Role & responsibilities :

User & System Support-

• Provide L1/L2 technical support for desktops, laptops, and user environments
• Troubleshoot hardware and software issues across Windows systems
• Perform system installations, upgrades, and service pack updates.

Active Directory Management-

• Create, modify, and manage user accounts and profiles in Active Directory
• Perform password resets and access management
• Assist in basic AD setup and maintenance.

Email & Data Management-

• Manage mail archiving and mailbox support tasks
• Assist users with email-related issues and configurations.

Device Setup & Maintenance-

• Configure and deploy laptops and desktops for new and existing users
• Install and update anti-virus software and security patches
• Ensure systems are compliant with company IT policies.

Preferred candidate profile:

• Strong interest in building a career as a System Administrator

• Hands-on experience with:

• Active Directory (user creation, password reset, profile setup)

• Windows OS (installation, troubleshooting, updates)

• Experience in:

• Laptop/Desktop setup and configuration

• Hardware and software troubleshooting

• Service packs and patch updates

• Anti-virus installation and updates

• Basic understanding of IT support processes and ticketing systems.

Preferred Skills

• Exposure to networking basics (LAN/WAN, IP configuration)
• Familiarity with remote desktop tools
• Good communication and problem-solving skills
• Ability to work in a night shift (US support environment preferred)