System Administrator

Hybrid (3x a week RTO) | Mid Shift | Makati City

Key Responsibilities

• Issue Resolution: Manage and fix application support tickets submitted through the Service Desk.
• Technical Setup: Install application software on user devices and resolve related technical glitches.
• Bridge Communication: Act as the primary link between business users, developers, and external vendors.
• Documentation: Create user guides and manuals for applications and system updates.
• Application Expertise: Master the business applications in use to provide informed support and performance troubleshooting.
• Testing & Deployment: Collaborate with business units to test and launch new software features or upgrades.
• Strategic Input: Provide feedback and participate in discussions regarding new application functionality.

Qualifications

Education & Experience

• Education: Bachelor’s degree in a tech field or equivalent professional experience.
• Infrastructure support experience
• Windows Server maintenance and configuration experience
• Support Track: 3+ years in application support/helpdesk (Financial Sector experience is a plus).
• Technical Track: 2+ years in Data Management (SQL queries, data migration, and reporting).
• Technical Background: Experience working with infrastructure and development teams, ideally using Microsoft Technologies (e.g., .NET).Technical Skills
• Data Handling: Strong MS Excel skills (pivot tables, data imports) and troubleshooting performance issues.
• Tools: Oracle Fusion/EBS, Box, JIRA, or Confluence.

Soft Skills & Work Style

• Communication: High proficiency in spoken and written English.
• Adaptability: Able to handle a fast-paced, high-pressure environment and changing priorities.
• Reliability: A proactive, organized worker who can lead tasks independently or collaborate with a team.
• Flexibility: Willing to adjust work schedules based on project deadlines and business needs.