System Administrator

System Administrator responsible for managing, maintaining, and supporting the organization’s IT infrastructure, including servers, networks, and user systems. Ensures system availability, security, and smooth day-to-day IT operations.

Key Responsibilities

• Install, configure, and maintain servers, desktops, and laptops
• Manage user accounts, access controls, and permissions
• Monitor system performance and ensure high availability
• Handle network configuration including LAN, WAN, Wi-Fi, and VPN
• Troubleshoot hardware, software, and network-related issues
• Perform regular system updates, patches, and backups
• Ensure data security, antivirus management, and firewall configuration
• Maintain email systems and related services
• Support employees with IT-related issues (remote and onsite)
• Manage IT assets, inventory, and documentation
• Coordinate with vendors for hardware, software, and AMC (Annual Maintenance Contract)
• Implement and maintain IT policies and procedures
• Ensure proper backup and disaster recovery processes
• Maintain logs of system activities and incidents

Required Skills

• Strong knowledge of Windows/Linux operating systems
• Understanding of networking concepts (IP, DNS, DHCP, VPN)
• Experience with server management and virtualization
• Familiarity with firewall and security systems
• Knowledge of backup solutions and data recovery
• Basic understanding of cloud platforms (AWS, Azure, etc.)
• Good troubleshooting and problem-solving skills
• Strong communication and user support skills

Educational Qualification

• Bachelor’s Degree in IT, Computer Science, or related field

Experience

• 0-2 years of experience in system administration or IT support (Freshers can apply)

Other Requirements

• Ability to handle multiple systems and users efficiently
• Willingness to provide support beyond working hours if required
• Good documentation and reporting skills

Key Performance Indicators (KPIs)

• System uptime and availability
• Issue resolution time
• Security incident management
• User satisfaction
• Backup and recovery success rate