System Administrator

Who Are We Looking For

You will be interacting with customers, responding to their needs. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. You will follow up and make scheduled callbacks to customers where necessary. You will help build, maintain and troubleshoot the client's infrastructure. You will be working alongside other engineers to ensure highest levels of client service delivery.

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Your duties & responsibilities should include, but are not limited to:

• Provide Level 1 / 2 IT support to end users (onsite / remotely)

• Provide front-line IT support to employees through established support channels

• Maintain accurate ticketing processes and asset management tracking records

• Provide emergency requests / VVIP support outside of business hours

• Monitor, troubleshoot, and repair IT hardware and software

• Manage, configure and secure hardware and software systems

• Assist in Projects / Audits

• Write and update technical documentation for end users

• Liaising with 3rd party vendors

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You’re Good At

• Good interpersonal skills
• Highly adaptable and flexible
• High level of ethics, values, integrity and trust
• High proficiency in both written and spoken English

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Will Be Awesome If You Are/Have

• Highly disciplined and productive when working independently
• Takes initiative to identify gaps and develop solutions to close the gaps
• Good in follow up and follow through to complete tasks
• Powershell / CMD Line Scripting
• Deployment Knowledge (SCCM/Intune/Custom Imagings/Software Centers)
• Windows Server Knowledge
• Network Infrastructure Knowledge
• Email Platform Knowledge (Google/Microsoft)
• Hosting (Domain/DNS/Web)
• Valid CISSP / CISA certification

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Your Qualifications

• Minimum 2 years of experience providing IT support in a corporate environment
• Experience in supporting and troubleshooting Windows (Desktop & Server) and macOS operating systems & Microsoft Office  in a business environment.

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Candidates with more relevant experience may be considered for a more senior position.

*ONLY shortlisted candidates would be notified*