System Administrator

• Manage Windows Server, Active Directory, Group Policy, DNS, DHCP, backups and related infrastructure.
• Administer Microsoft 365 including Exchange Online, Teams, OneDrive, SharePoint, users, permissions and MFA.
• Manage and troubleshoot LAN/WAN, VLANs, Wi-Fi, VPN, firewalls, switches and internet connectivity across multiple locations.
• Monitor servers, networks, endpoint security, backups, patching and overall infrastructure availability.
• Manage IT helpdesk operations and provide Level 1/Level 2 support for desktops, laptops, printers, mobile devices and business applications.
• Support retail/F&B; technology including POS, back-office systems, KDS/KOT, receipt printers, scanners, handheld devices and store connectivity.
• Provide day-to-day support for Microsoft Dynamics 365 Business Central (BC365) and coordinate complex issues with the ERP support partner.
• Support user access, permissions and troubleshooting for Business Central and related integrations.
• Support new store openings, IT installations and infrastructure deployments.
• Maintain IT asset inventory, software licenses, warranties and technical documentation.
• Coordinate with IT vendors, ISPs and application partners and ensure issues are followed through to resolution.
• Identify recurring technical issues, perform root-cause analysis and implement permanent solutions wherever possible.

Application Question(s):

• What is your notice period?

Experience:

• System Administration, Infrastructure and IT Support: 5 years (Preferred)

License/Certification:

• UAE Driving License (Preferred)

Work Location: In person