System Administrator

Hospital Information System & Clinical IT

• Point of contact along with the team members between HIS & Hospital staff.
• Manage day-to-day operations of the Hospital Information System (HIS) and Electronic Health Record (EHR) platform.
• Point of contact along with the team members between HIS & Hospital staff
• Support implementation of new HIS modules including OPD, IPD, and Pharmacy, Billing, and Laboratory integration.
• Ensure seamless interoperability between clinical departments and third-party diagnostic/lab systems.
• Coordinate planned system downtime procedures and maintain business continuity for critical clinical operations.
• Work closely with doctors, nurses, pharmacists, and administrative staff to understand workflow requirements and translate them into system configurations.
• Provide training and ongoing support to clinical and administrative end-users on hospital systems.

2. Asset & Inventory Management

• Maintain the IT Department Stock Register and ensure accurate asset tagging, allocation, movement, and disposal records across all units.
• Maintain a register of devices requiring upgrades or replacement and proactively plan refresh cycles.
• Track and maintain the IT Consumables Register (cartridges, peripherals, accessories, etc.).

3. System & Software Management

• Install, configure, and maintain operating systems and required software across all hospital endpoints.
• Perform regular software updates, license renewals, and version upgrades, maintaining appropriate registers.
• Ensure timely backup of critical clinical and operational data; implement and test disaster recovery (DR) protocols.
• Troubleshoot software-related issues and provide application-level support to end users.
• Periodically clean temporary files and remove redundant data to maintain optimal system performance.

4. Network & Internet Maintenance

• Ensure continuous and reliable functioning of internet and intranet connections across hospital premises.
• Monitor internet usage, bandwidth utilization, and access logs on a routine basis.
• Maintain and inspect network cabling infrastructure; perform cabling and crimping as required.
• Set up, configure, and maintain firewall and related security registers to ensure secure browsing and data protection.

5. Security, Data Privacy & Compliance

• Update, monitor, and manage antivirus solutions; resolve security incidents related to malware, phishing, and cyber threats.
• Implement and maintain Role-Based Access Control (RBAC) across all hospital systems to safeguard patient and operational data.
• Conduct periodic audits of user access logs, system activity, and data integrity.
• Ensure compliance with applicable data protection and privacy regulations (IT Act 2000, DISHA guidelines, and relevant healthcare standards).
• Support NABH / JCI accreditation requirements pertaining to IT infrastructure, documentation, and audit readiness.
• Assist in drafting, reviewing, and updating IT policies and Standard Operating Procedures (SOPs).

6. Hardware & Peripheral Support

• To oversee routine maintenance of desktops, laptops, servers, and peripherals; maintain comprehensive registers for all devices.
• Manage printer maintenance, cartridge refills, and equipment replacements.
• To oversee Set up and maintain projectors, video conferencing systems, and AV equipment for clinical and administrative use.
• Install, calibrate, and maintain biometric devices across hospital facilities.

7. User Support & Helpdesk Operations

• Provide timely and effective IT support to hospital staff across all departments for hardware, software, and network issues.
• Prepare and track IT tickets, manage escalation matrices, and ensure resolution within defined timelines.
• Support IT requirements for new projects, expansions, and infrastructure upgrades.

8. Vendor & Contract Management

• Liaise with EHR/HIS vendors for issue resolution, SLA adherence, and product roadmap discussions.
• Manage Annual Maintenance Contracts (AMC) and service agreements with IT and medical equipment vendors.
• Coordinate with internal IT teams (networking, helpdesk, and infrastructure) for integrated support delivery.

9. Documentation, Reporting & Coordination

• Prepare and maintain IT SOPs, user manuals, system documentation, and audit-ready registers.
• Submit regular reports on IT operations, incidents, and system performance to management.
• Participate in hospital IT steering committee meetings and present system performance metrics.
• Coordinate with department heads to identify IT requirements, support digital initiatives, and drive continuous improvement.
• Visit other Kangaroo Care Centres as per regular time table & as directed by the Reporting Head or CEO for IT support and assessments.
• Provide on-call or shift-based IT support as required; perform any other IT-related duties assigned by management.