System Administrator

Role: Systems Administrator I

Duration: 3+ Months Contract with possible extension

Location: Nashua, NH

Responsibilities and Duties:

• Assist in server operations, resolving customer issues for Unix/Linux based environments.
• Administer and support Microsoft Intune, including device management, software deployment, configuration, compliance, and inventory.
• Manage Windows patching and Update Rings, including troubleshooting devices that are not successfully receiving updates.
• Provide day-to-day administration and troubleshooting of our Azure Virtual Desktop (AVD) environment using Nerdio.
• Support thin-client devices used within the virtual desktop environment.
• Troubleshoot Windows endpoint, application, device, connectivity, and performance issues.
• Support the University’s printer fleet, including printing, driver, queue, and connectivity issues.
• Assist with the University’s phone environment, including routine user, device, and configuration requests.
• Provide technical assistance to the Help Desk and help resolve more complex faculty, staff, and student technology issues.
• Maintain accurate endpoint inventory and documentation.
• Document system changes, recurring issues, and work performed during the assignment.
• Assist with onboarding new faculty and staff.
• Work with other IT staff and vendors when escalation or additional expertise is needed.

Skills:

• 3+ years of experience in systems administration, endpoint administration, desktop engineering, or a comparable technical support role.
• Hands-on experience administering Microsoft Windows endpoints.
• Experience with Microsoft Intune or a comparable enterprise endpoint-management platform.
• Experience with software deployment, patching, and Windows update management.
• Strong Windows troubleshooting and problem-solving skills.
• Experience supporting users in an enterprise environment.
• Working knowledge of Active Directory and/or Microsoft Entra ID.
• General understanding of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi.
• Ability to work independently, prioritize issues, and determine when escalation is appropriate.
• Strong communication and documentation skills.

Even Better If You Have

• Experience with Microsoft Azure Virtual Desktop (AVD).
• Experience with Nerdio Manager.
• Thin-client support experience.
• Advanced Microsoft Intune experience.
• Enterprise printer or phone system support.
• Experience working in higher education.
• Interest in automation.