System Administrator

About the role

The Employee is responsible for servers, cloud, and hosting environments; deployment and automation; monitoring, backup, and recovery; security and access; network and IT support; teamwork and communication; documentation, process, and time tracking; and confidentiality and general duties as assigned by the Company that relate to the role.

Key responsibilities

• 1. SERVERS, CLOUD, AND HOSTING

  1.1 Set up, configure, and maintain servers, cloud services, and hosting environments (development, staging, production).

  1.2 Manage containers, virtual machines, and related tools (for example Docker, Portainer).

  1.3 Manage domains, DNS, SSL certificates, and email services.

  1.4 Make sure hosting setups meet client requirements and data location or compliance needs.

  1.5 Keep cloud and hosting costs under control, and flag unusual spend.

• 2. DEPLOYMENT AND AUTOMATION

  2.1 Build and maintain CI/CD pipelines, and support the development team with deployments and releases.

  2.2 Automate repeated setup, deployment, and maintenance tasks.

  2.3 Keep environments consistent and well documented.

• 3. MONITORING, BACKUP, AND RECOVERY

  3.1 Monitor uptime, performance, and logs, and act on alerts and incidents.

  3.2 Set up and check backups, test restores regularly, and maintain disaster recovery plans.

  3.3 Do root cause checks after major incidents and recommend fixes.

  3.4 Provide on-call or after-hours support for critical issues, as agreed with the Company.

• 4. SECURITY AND ACCESS

  4.1 Apply security patches and updates on time.

  4.2 Manage user accounts, access rights, keys, firewalls, and VPNs, and remove access promptly when staff leave.

  4.3 Keep credentials and secrets stored safely, and review access regularly.

  4.4 Report security incidents or suspected breaches immediately.

• 5. NETWORK AND IT SUPPORT

  5.1 Set up and maintain office and remote network access (for example VPN, Wi-Fi, firewall).

  5.2 Support staff with laptops, accounts, software, and tools, and help with device setup for new hires.

  5.3 Work with Admin/HR on device and inventory records.

• 6. TEAMWORK AND COMMUNICATION

  6.1 Work with developers, the Team Lead, and the Project Manager on environment and release needs.

  6.2 Give regular progress updates, and raise risks and blockers early.

  6.3 Explain technical matters in simple terms to non-technical staff and clients.

• 7. DOCUMENTATION, PROCESS, AND TIME TRACKING

  7.1 Keep infrastructure documentation up to date (architecture, runbooks, access lists, handover notes).

  7.2 Clock time accurately and on time in Teamwork.com or any equivalent project tool used by the Company.

• 8. CONFIDENTIALITY AND GENERAL

  8.1 Protect client data, source code, credentials, and Company systems.

  8.2 Follow Company policies on confidentiality, data protection, and intellectual property.

  8.3 All infrastructure accounts, credentials, and admin access belong to the Company, and must be handed over in full when the Employee leaves.

  8.4 Keep up with relevant technologies and suggest improvements.

  8.5 Perform other reasonable duties assigned by the Company that relate to the role.