System Administrator

Position Summary:

The Systems Administrator supports the daily operation, maintenance, and security of the technology infrastructure. Reporting to the Director, IT Operations, this position administers servers, networks, endpoints, and core systems; resolves escalated technical issues; and carries out routine security monitoring, patching, and access-control tasks. The role collaborates with the helpdesk team and managed infrastructure vendor, escalating complex issues and security decisions to the Director, IT Operations.

Essential Duties and Responsibilities:

Systems Administration

• Maintain and troubleshoot servers, network infrastructure, endpoints, and core systems across company and partner agency locations under established procedures.
• Travel to partner agency locations as required to support projects, troubleshoot, and resolve issues on site.
• Perform and verify routine backups, monitor system health, and assist with disaster recovery testing and preparation.
• Provide Tier 2 technical support and assist with more complex Tier 3 issues in coordination with the Director, IT Operations and managed infrastructure vendor.
• Maintain accurate system configurations, inventory records, and standard operating procedures.

Security Operations

• Perform routine security monitoring, system patching, and user access administration according to established policies and procedures.
• Identify and report potential security issues, follow incident response procedures, and escalate incidents promptly to the Director, IT Operations.
• Work with the Director, IT Operations and organization’s managed infrastructure vendor to troubleshoot complex infrastructure or security issues and implement approved improvements.

Team Support

• Collaborate with Helpdesk Analysts to resolve escalated issues and share technical knowledge and documentation.
• Assist the Director, IT Operations with infrastructure upgrades, system improvements, and other assigned IT projects.

Qualifications and Success Factors:

Required

• At least 3 years of experience in systems administration, network support, or a similar IT infrastructure role, including hands-on experience with Windows Server and cloud systems.
• Working knowledge of network infrastructure, troubleshooting, and system administration.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and network troubleshooting.
• Experience performing routine system patching, access administration, backups, and basic security monitoring.
• Ability to follow established security and compliance procedures and escalate issues appropriately.
• Ability to prioritize support tickets, maintenance tasks, and assigned projects.
• Strong documentation and communication skills.
• Valid driver's license, reliable transportation, and ability to travel to partner agency locations as required. Business mileage is reimbursed, excluding the normal commute to the office.
• Must be able to pass a Level 2 background check.

Preferred

• Experience with Fortinet security hardware.
• CompTIA Network+ or Security+ certification.
• Microsoft Azure Fundamentals (AZ-900) certification.
• Experience in a nonprofit or multi-site organization.

Work Environment:

Our organization is committed to creating a workplace where employees feel supported, valued, and connected. Our office is secured during business hours with dedicated safety personnel to help ensure a safe and supportive workplace.

Employees also benefit from a wide range of professional development opportunities, including in-house courses, conference participation, professional certifications, and involvement in fellowships and leadership cohorts.

Our employees enjoy a comprehensive benefits package designed to support health, financial security, and work-life balance, including:

Health & Wellness Benefits

• Comprehensive health coverage including medical, dental, and vision plans • Disability and life insurance coverage • A dedicated employee wellness program focused on overall well-being

Time Off & Work-Life Balance

• Generous paid time off • U.S. holidays

Financial Benefits

• 401(k) retirement plan with employer contribution • Pre-tax benefits including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

Pay Rate:

We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.

Equal Opportunity Employer.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time at our organization's discretion. Employment is at-will, and this job description is not an employment contract. Nothing herein shall be deemed to create in any way whatsoever an employment contract.