System Administrator L1

Job Summary:

We are looking for a System Administrator L1 with 2-3 years of IT support experience to provide first-level technical support, manage Microsoft 365 services, perform onboarding/offboarding activities, and troubleshoot end-user issues.

Key Responsibilities:

• Manage user accounts in Active Directory and Entra ID.
• Administer Microsoft 365 licenses, mailbox access, and groups.
• Support Outlook, Teams, OneDrive, and Exchange Online.
• Perform onboarding, offboarding, and asset management activities.
• Troubleshoot Windows desktops, laptops, software, and hardware issues.
• Resolve printer and scanner-related issues.
• Assist with Intune device enrollment and basic device management.
• Handle basic networking issues, including connectivity and site outage troubleshooting.
• Follow ticketing processes, maintain SLA compliance, and document resolutions.
• Escalate complex issues to L2/L3 teams.

Required Skills:

• 2-3 years of experience in IT Support, Service Desk, or System Administration.
• Good spoken and written English communication skills.
• Strong desktop and user support troubleshooting skills.
• Working knowledge of Microsoft 365, Active Directory, Entra ID, and Exchange Online.
• Basic networking knowledge (DNS, DHCP, VPN, Site Outage troubleshooting).
• Basic Intune administration knowledge.
• Experience troubleshooting printers, scanners, and peripheral devices.
• Customer-focused with strong problem-solving and documentation skills.

Preferred Skills:

• Understanding of MSP (Managed Service Provider) tools and processes.
• Knowledge of NinjaOne, ConnectWise, or similar tools.
• Microsoft certifications (MS-900, AZ-900) are a plus.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.