System Administrator/MIS Specialist

Own the reliable, secure, and well-documented operation of Warp9’s core technology environment. The role serves as the technical resource for systems administration, cybersecurity controls, complex incident handling, technical risk reduction, and continuity readiness across supported users, devices, applications, infrastructure, and vendors.

This is an individual-contributor role with technical leadership responsibilities. It may guide and mentor junior MIS personnel and lead defined security or infrastructure workstreams.

Key Responsibilities:

• Manage and maintain Warp9’s systems, networks, devices, applications, user accounts, and access controls.
• Monitor system availability, security alerts, backups, and technology performance.
• Resolve complex technical issues and address recurring problems through root-cause analysis.
• Manage employee IT onboarding, access changes, and offboarding.
• Implement and maintain cybersecurity controls, including MFA, endpoint protection, patching, access restrictions, and secure configurations.
• Lead the technical response to cybersecurity incidents, including investigation, containment, recovery, and documentation.
• Conduct access, vulnerability, and security-control reviews and follow identified issues through resolution.
• Maintain system records, asset inventories, licenses, configurations, procedures, and incident documentation.
• Support backup, disaster-recovery, and business-continuity activities.
• Coordinate with technology and security vendors and monitor unresolved service issues.
• Recommend improvements to Warp9’s systems, security controls, and MIS processes.
• Provide technical guidance and mentoring to junior MIS personnel.