System Administrator_Nexthink

Job Requirements*

Nexthink Infinity Knowledge: Proficiency in the Infinity interface, including managing Alerts & Diagnostics, Application Experience, and VDI Experience modules.

NQL (Nexthink Query Language): This is the single most important technical requirement. You must be able to write complex queries to investigate real-time data across users, devices, and binaries.

Scripting (PowerShell & Bash): Essential for creating Remote Actions. You’ll need to write scripts that can self-heal issues (like clearing a cache or restarting a service) across thousands of endpoints.

ServiceNow Integration: Setting up the Nexthink Incident Management Connector or Amplify to pull real-time device data directly into IT Support tickets.

API Management: Using Nexthink’s Webhooks and APIs to export data into BI tools (like PowerBI or Tableau) or trigger external workflows.

AI & Prompt Engineering: Leveraging Nexthink’s built-in AI tools to refine "Adopt" guides and interpret industry benchmarks.

Key Responsibilities*

Systems Programming: Developing high-performance endpoint agents for Windows and macOS that extract real-time telemetry without impacting device performance.

DEX Innovation: Integrating AI and Machine Learning to proactively detect IT issues before employees notice them.

Cross-Platform Parity: Ensuring feature consistency across different operating systems

Value Tracking: Defining and measuring the "ROI" of the Nexthink platform (e.g., reducing IT tickets by 30%).

Experience: 5-8 years