System Administratro (MS365)

About the role

The Systems Administrator, part of the Support Layer of the Digital Technology Team, is responsible for administering, engineering, and enhancing systems, applications, and support-layer technologies that mature global IT environment. The position plays a critical role in modern endpoint management, identity lifecycle integration (Workday → Active Directory → Entra ID), and Microsoft 365 services, ensuring a secure, scalable, and high-performing user environment. Additionally, the Systems Administrator is responsible for Jira administration, enabling streamlined workflows, automation, and continuous improvement across Digital Technology and Operations.

Key responsibilities

• Perform Systems Administration across organization's enterprise IT environment, including monitoring, reporting, and continuous improvement of system performance and reliability
• Manage and support endpoint platforms including Microsoft Intune, Windows Autopilot, and JAMF
• Support Windows and Apple (macOS, iOS) device lifecycle, provisioning, compliance, and patching
• Support identity and access architecture integrating Workday, Active Directory, and Microsoft Entra ID
• Maintain identity synchronization, provisioning, and Joiner/Mover/Leaver (JML) processes
• Administer Microsoft 365 services including Microsoft Exchange Online, Microsoft SharePoint Online, and Microsoft Teams
• Act as Jira Administrator, managing workflows, automation rules, permissions, dashboards, and integrations
• Partner with IT Desktop Support leadership to assess and remediate operational risk across endpoint, application, and executive technology environments
• Act as an escalation point for the Global Help Desk, providing advanced troubleshooting, root cause analysis, and high-touch executive support
• Conduct system monitoring, auditing, and reporting to proactively identify performance issues, instability, and recurring incidents

About you

• 6+ years of Help Desk/Client Services experience in an enterprise environment
• 6+ years supporting Microsoft technologies including Microsoft Exchange Online, Active Directory, Microsoft SharePoint Online, and Microsoft 365
• 4+ years experience with endpoint and MDM platforms: Intune, Autopilot, JAMF
• Experience with endpoint patching and software deployment
• Experience with identity and access management (AD/Entra ID)
• Experience with system monitoring, performance tuning, and troubleshooting
• Experience with user account management and access control
• Experience with Jira administration (workflows, automation, dashboards, integrations)
• Strong analytical and troubleshooting skills with ability to diagnose complex technical issues quickly
• Exceptional communication skills; professional, discreet, and approachable