System Admin/NOC

Responsibilities

• Provide technical support for Microsoft core business applications, including Microsoft Office Suite and Office 365
• Deliver support services for Microsoft-related technologies including Windows 10/11 and Windows Server operating system
• Troubleshoot and maintain network infrastructure, including firewalls, switches and wireless network components
• Provision or decommissioning user accounts in accordance with relevant client instructions
• Provision, install and configure hardware and software for end-user workstations
• Support and implement remote access solutions such as VPNs, Terminal Servers, Remote Desktop Services (RDP) and Azure Virtual Desktops (AVDs)
• Communicate effectively with clients, keeping them informed on the status and resolution of their technical issues
• Maintain high levels of customer service, satisfaction and perception
• Work collaboratively with a team to meet service delivery goals
• Escalate issues that cannot be resolved within the associated service level agreements (SLAs)

Desired Competencies and Skills

• Minimum of 7 years of experience resolving end-user IT issues across hardware, software, and network environments.
• Minimum 3 years of working experience with an MSP.
• Experience with Domain Name System (DNS), Dynamic Host Control Protocol (DHCP) and Active Directory
• Working knowledge of VMware, networking principles, and firewall configuration/management
• Excellent problem-solving skills with the ability to diagnose and resolve issues promptly
• Capable of independently identifying and implementing solutions, with sound judgment on when to escalate
• Able to multi-task effectively and adjust priorities in a dynamic, fast-paced environment
• Strong awareness of core IT services and how they support organizational goals
• Understanding of IT support tools, methodologies, and technology stacks used to deliver services