System Analyst / Analyst Programmer

To own the technical upkeep and continuous improvement of the Group's corporate website and online store platform, covering requirements analysis, solution design, system integration, release management and incident handling, and to lead the Analyst Programmer in day-to-day development and operations.

Key Responsibilities

• Requirements and solutions: liaise with business units, gather and analyse business requirements, prepare functional specifications, process flows and technical proposals, and assess effort, risk and priority.
• System maintenance: coordinate the daily operation, version updates and functional maintenance of the corporate website and online store platform so that stability, security and performance targets are met.
• System integration: design and manage data interfaces and API integration with back-office systems, logistics and payment services, and resolve data consistency and exception cases.
• Cloud and infrastructure: manage cloud resources, content delivery and web protection, caching and web servers, databases and cache services, including configuration and capacity planning for peak campaign traffic.
• Security and compliance: implement website security controls (account permissions, two-factor authentication, backup and restore drills), follow up security patches and ensure compliance with company policy.
• Incident handling: act as the primary owner of technical incidents, covering rapid triage, restoration, root-cause analysis and post-incident reporting, with improvement proposals.
• Release and quality management: define testing and release processes (including rollback arrangements), operate change management, and keep every release traceable and reversible.
• Leadership and collaboration: guide and review the Analyst Programmer's designs and code, and manage the technical delivery of external service providers.

Requirements

• Bachelor's degree in Computer Science, Information Technology or a related discipline, or equivalent experience.
• 5+ years in system analysis or application development, including at least 1-2 years leading a small team or acting as technical lead.
• Sound understanding of e-commerce or public-facing website systems; experience preparing for peak campaign periods is an advantage.
• Experience in system integration, working with back-office systems and third-party service providers on interface and data issues.
• Hands-on experience with cloud platforms, web servers, relational databases and caching technology.
• Able to write technical documentation (specifications, process flows, test and release plans) independently and explain it clearly to non-technical colleagues.
• Strong incident handling and root-cause analysis skills, with sound technical judgement under pressure.
• Good command of Cantonese and English (written and spoken); Mandarin is an advantage.

Advantageous

• Knowledge of information security practice (account and permission management, backup and restore, incident response).
• Experience with retail, pharmacy or chain-store business systems.
• Practical project management or Agile experience.