System Analyst

Make an Impact with Us

We’re looking for a hands-on System Analyst who thrives at the intersection of cloud technology, security, and automation. If you enjoy solving real business problems, optimising workflows, and keeping systems running smoothly, this role gives you the platform to do just that.

You’ll play a key role in shaping and maintaining our Microsoft 365 ecosystem, while driving improvements in automation and system integrations that enhance how the business operates every day.

What You’ll Be Doing

Microsoft Cloud & Security

• Manage and optimise Microsoft 365 E5 (Defender, Exchange Online, Entra, Intune)
• Administer user identities, access controls, and endpoint policies
• Strengthen security configurations and compliance practices
• Troubleshoot issues across email, identity, endpoint, and access environments

End-User & Endpoint Support

• Provide hands-on support for laptops, desktops, and enterprise applications
• Manage device lifecycle via Microsoft Intune (enrolment, policies, compliance)
• Resolve hardware, software, and connectivity issues efficiently
• Deliver a strong user-first IT support experience

Automation & System Integration

• Support and improve automation workflows and system integrations
• Troubleshoot automation failures, API issues, and data inconsistencies
• Work with stakeholders to identify opportunities to reduce manual work
• Assist in deploying, testing, and maintaining automation pipelines

Collaboration & Operations

• Work closely with internal teams and external vendors
• Maintain clear documentation for systems, workflows, and fixes
• Participate in standby/on-call support for critical issues
• Contribute to ongoing IT improvements and innovation initiatives

What We’re Looking For

Core Skills

• Solid understanding of Microsoft 365 administration

• Familiarity with Defender, Exchange Online, Entra, and Intune

• Experience in end-user support and troubleshooting

• Basic knowledge of:

  • Identity & access management
  • Endpoint/device management
  • Cloud applications & authentication

Automation & Technical Exposure

• Understanding of workflow automation and system integrations

• Exposure to:

  • API/webhook-based systems
  • Scheduled jobs and automation pipelines

• Bonus if you have scripting experience (PowerShell, Python, Bash)

Mindset

• Strong problem-solving and analytical thinking
• Service-oriented with a proactive attitude
• Able to work independently and collaboratively
• Comfortable in a fast-paced, evolving environment

Why Join Us

• Opportunity to work on modern cloud & automation technologies
• Exposure to end-to-end systems (cloud, security, automation)
• Strong learning and development environment
• Collaborative team with real ownership of projects
• A role where your improvements directly impact business efficiency