System Analyst

Desired Skills:

• Understanding on technical and functional aspects of business.
• Responsible for application up time & incident management for defined IT applications.
• Have experience to deploy applications running under LINUX /Windows OS, including configuration, troubleshooting, and automation.
• Must know shell scripting, dos batch commands, power shell scripting.
• Knowledge of application integration using API -REST API, JSON, XML, SOAP
• Must pose knowledge on odbc, jdbc connections. Installation & Configuration of IIS, Tomcat as middle ware, chrome debugger tool.
• Experience in handling Call Centre Solution, dialer application, recording reconciliations. Executing EOD/BOD jobs
• Co-ordinating with different teams to Identifying the root causes of incidents in order to prevent future recurrence
• Understand & analyze existing systems to identify improvements & performance / maintenance issues
• Schedule regular meeting with stake holders and circulate MOM.
• Co-ordination with different stakeholders and maintaining Issue tracker and monitor Ageing.
• Eagerness to learn new technologies.
• Responsible for deployment & movement of application code / bug fixes / data patches and release management in Production, SIT and UAT environments in coordination with vendors
• Deployment of software applications and tools

Work Experience:

• Around 7/8 years experience in production support in a high-volume and critical environment.
• Hands on experience in installation, configuration, monitoring and management of Applications & Databases in Linux & Windows.
• Experience in application server log analysis, troubleshooting, management and problem solving.
• Basic Networking knowledge, should be able to troubleshoot issues with minimum guidance and support
• Problem solving skills
• Individual Contributor