System Analyst

Why is this role IMPORTANT to us?

At Higgidy there is a wide range of IT and Systems used by various departments when working in the office, remotely and in production areas. We have an exciting opportunity for a friendly, helpful and effective systems analyst to be part of the team to support the business and staff when using IT and Systems.

What will you be DOING ?

• Delivering 1st and 2nd line support across Windows desktop/server OS, Active Directory, and the Microsoft 365 ecosystem (Word, Excel, PowerPoint, SharePoint, Teams).
• Administering and supporting systems used across Higgidy, our departments and group.
• Working with third‑party providers to resolve issues across a wide range of applications and equipment.
• Microsoft SQL server administration – e.g. database backups, linked servers, views, stored procedures, triggers & jobs
• Support existing Excel-based systems that interface with MSSQL data sources, use formula & pivot tables
• Deployment of hardware (monitors, docking stations, laptops/desktops, keyboards, mice, printers etc) including managing hardware allocated to employees.
• Providing Out of Hours support as and when required to keep critical business systems functioning.

What SKILLS do you need to have?

• Microsoft Office including Office 365 environment and applications e.g. Word, Outlook, Excel, PowerPoint, Teams, Sharepoint
• Microsoft Forms and Power Platform (primarily Power Automate)
• Database Administration – Microsoft SQL server
• Dealing with computer hardware, e.g. laptops, desktops, docking stations, monitors, printers and associated peripherals
• Mobile device experience (mobile phones, Apple/android and windows mobile, ipad & other tablet devices)
• Networking experience; cabling, switches, wifi, DNS, DHCP, domains
• Experience of Server/Comms environments
• ERP (Access Supply Chain), MES (Mestec) & EDI experience useful
• User & License administration including Multi Factor Authentication
• A/V experience (video conferencing equipment such as TVs, web cams & microphones, MS Teams and other video conference software)