System Analyst

Job Description / Responsibilities

• Conduct requirement gathering and analyze business needs from stakeholders.
• Analyze and design end-to-end system flows for Espay’s Invoice System and Payment System.
• Translate business requirements into clear and structured functional and technical specifications for Developers and QA.
• Prepare and maintain Functional Design Specification (FDS) and Technical Design Specification (TDS) documentation.
• Create system documentation, including flow diagrams, sequence diagrams, ERD/database relationships, and other relevant technical documentation.
• Collaborate closely with Developers, QA, Project Managers, and stakeholders throughout the development and implementation process.
• Proactively follow up on development progress and ensure deliverables are aligned with agreed requirements and timelines.
• Perform functional testing/UAT independently to ensure system implementation meets the defined requirements.
• Analyze existing and legacy systems to support new feature development and system improvements.
• Identify system issues, analyze root causes, and provide practical solutions and recommendations.
• Provide recommendations with consideration for scalability, maintainability, system efficiency, and user experience.
• Explain business and system flows clearly to both technical and non-technical stakeholders.
• Ensure system requirements and documentation are complete, accurate, and easy to understand.

Requirements

• Minimum 3–5 years of experience as a System Analyst, Business Analyst, or in a similar role.
• Strong understanding of Payment Gateway business processes, particularly Pay-In and Pay-Out.
• Understanding of Invoice, GRN (Goods Receipt Note), Credit Note (CN), Debit Note (DN), Settlement, and Reconciliation processes is a plus.
• Strong ability to analyze and design end-to-end system flows.
• Good understanding of databases, table relationships, and ERD, with the ability to use SQL for system analysis and data validation.
• Familiar with system integration using REST API, Callback, and Webhook.
• Have a good understanding of UI/UX principles and the ability to provide recommendations to improve application flows and usability.
• Able to quickly adapt to different applications, systems, and business domains.
• Strong communication skills for requirement gathering and translating requirements into clear specifications for Developers and QA.
• Able to create FDS and TDS documentation that is complete, structured, and easy to understand.
• Strong analytical thinking and problem-solving skills, with the ability to develop practical and innovative solutions.
• Able to present and explain system flows and solutions effectively to stakeholders.
• Proactive, accountable, and able to demonstrate strong ownership.
• Able to work independently as well as collaboratively within a team.

Application Question(s):

• What is your salary expectation?
• What is your current notice period?

Education:

• S1 (Preferred)

Experience:

• System Analyst: 2 years (Required)
• SQL: 2 years (Preferred)

Work Location: In person