System Analyst

Job Summary

We are seeking a skilled IT Application Support Engineer to provide dedicated support for enterprise applications including HRMS, ERP, and CRM systems. The ideal candidate will ensure seamless operations, troubleshoot issues, and optimize system performance in a fast-paced automotive services environment. This role requires 3-5 years of hands-on experience and strong technical aptitude.

Key Responsibilities

Provide L2/L3 application support for HRMS, ERP (Voyon,Wings) and CRM systems, including issue resolution, user training, and system maintenance.

Develop, execute, and optimize SQL queries for data extraction, reporting, and troubleshooting across databases.

Manage biometric device integration for attendance tracking, including device configuration, data synchronization, and error handling.

Collaborate with cross-functional teams to implement system updates, patches, and enhancements.

Monitor application performance, generate reports, and ensure compliance with data security standards.

Document support processes, incidents, and resolutions in ticketing systems.

Qualifications and Experience

Bachelor’s in Computer Applications (BCA) or Master’s in Computer Applications (MCA).

3-5 years of proven experience in application support for HRMS, ERP, or CRM systems.

Strong knowledge of SQL commands and queries (highly desirable; experience with MS SQL Server preferred).

Hands-on experience with biometric attendance devices and tracking systems (e.g., integration with eSSL, or similar).

Familiarity with cloud platforms (Azure/AWS) is a plus.

Required Skills

Proficiency in application troubleshooting, database management, and user support.

Excellent problem-solving skills with a proactive approach to system optimization.

Strong communication skills for interacting with end-users and vendors.

Ability to work in shifts if required for 24/7 system support.

Job Types: Full-time, Permanent

Pay: From ₹35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person