System Analyst

APJ Hong Kong ( www.apjcorp.com.hk ) provides the highest quality software development, maintenance and testing services.  We have cost effective service centers with highly qualified IT professionals in Hong Kong. Our clients include major enterprises and organizations in the Finance, Manufacturing, Public Utility, Retail, healthcare and Government sectors. We are looking for System Analyst.

Key Responsibilities:

• Gather and analyse user requirements, and work with business and technical teams to deliver system solutions.
• Provide ongoing support and maintenance for mission-critical and assigned application systems.
• Investigate and resolve application problems, handling ad-hoc service requests.
• Participate in application upgrades from testing (SIT and UAT support) to production rollout.
• Respond to technical problems and follow up on customer issues.
• Provide Helpdesk support by addressing requests from the ServiceNow/Remedy ticketing system and user inquiries, logging, and tracking incidents, and resolving issues.
• Adhere to customer's processes and requirements for application support.
• Prepare regular service reports and system documentation.
• Diagnose and resolve technical issues related to hardware, applications, networking, and cloud.
• Collaborate with internal and external auditors as required by the client.

Requirement:

• Degree or above in Computer Science, Information Technology, or related disciplines.
• Minimum 7 years' software development experience, including 3 years' experience as a System Analyst.
• Familiar with SDLC, system analysis, and application support.
• Hands-on experience in .NET and/or Java technologies.
• Experience with database technologies (e.g. SQL Server, Oracle).
• Experience with Microsoft SQL, Azure, and .NET is an advantage.
• Familiarity with Windows Server and ITIL processes is a plus.
• Experience with Generative AI (GenAI) or AI-assisted Development tools is preferred.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication skills and able to work with both business users and technical teams.
• Good command of written and spoken English and Chinese.
• Able to work independently in a fast-paced environment.

If you are interested in sizable project and want to start a new challenging job into public institution industry, please feel free to apply with your full resume, present/expected salary, and availability by click on the 'Apply Now' button.