System Analyst

Key Responsibilities

• CRM & ERP Administration: Configure workflows, custom fields, dashboards, and access permissions; deliver daily tier-2/3 functional support across CRM and ERP applications.
• Vendor & Project Management: Coordinate directly with external software vendors, track project timelines, manage deliverables, and oversee user acceptance testing (UAT).
• Custom Development & System Enhancements: Design, code, and deploy custom scripts, application modules, and workflow automations to enhance CRM and ERP functionality according to business requirements.
• API Integration & Data Analytics: Maintain and build REST/SOAP API integrations between CRM, ERP, and third-party systems; create basic business dashboards and reports using Power BI, SQL, or Excel.
• AI & Automation Initiatives: Assist in evaluating and implementing AI tools, RPA workflows, and smart automation features within our enterprise applications.
• User Support & SOPs: Create user documentation, SOPs, and training guides; conduct training sessions to ensure high system adoption across departments.

Required Qualifications & Skills

• Education & Experience: Bachelor’s degree in CS/IT/MCA with minimum 2–3 years of working, hands-on experience in CRM administration and ERP operations.
• Technical & Developer Background: Strong exposure to API integration (REST/JSON/Webhooks), database queries (SQL), and data analytics tools.
• Vendor & Problem Solving: Demonstrated experience handling software vendor coordination, system troubleshooting, and root-cause analysis.
• Communication: Clear verbal and written communication skills to present technical concepts to non-technical business teams.